Royal Service (Operator) Manager
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Job Summary
As Royal Service Manager you will lead Fairmont Tokyos centralized guest communications team serving as the primary point of contact for guests through telephone and other communication channels. This is a non-guest-facing leadership role responsible for delivering seamless service remotely by managing all incoming calls guest requests room service order taking and internal dispatch coordination.
You will oversee the daily operation of Royal Service ensuring every guest interaction is handled efficiently professionally and with genuine care while developing a high-performing team that provides a true one-stop service experience.
Qualifications :
- Previous leadership experience in Royal Service PBX Hotel Call Center or Front Office within a luxury hotel.
- Strong leadership and people management skills.
- Excellent verbal communication and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with hotel PMS PBX/telephony systems and service optimization tools is preferred.
- Fluent English communication skills are required; Japanese language skills are highly desirable.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
