Resident IT Support Engineer (Bilingual JPEN) Osaka

Were hiring a resident IT Support Engineer to serve as the sole onsite IT presence at our clients Osaka office a global hyperscale data center company. This is a high-visibility role with genuine ownership: youll be the primary point of contact for local users and the trusted local partner to a globally distributed IT team.

The Role
Youll operate as a hybrid Tier 1 / Tier 2 engineer bridging the language gap between Japanese-speaking users onsite and the clients English-only external service desk. Day-to-day youll handle everything from EUC lifecycle work to hybrid-cloud identity and messaging administration with the autonomy to run the site and the backing of a global IT organization behind you.

What Youll Do

• Provide onsite Tier 1 and Tier 2 support to local users primarily in Japanese.
• Manage the full EUC lifecycle on Windows endpoints: laptop provisioning for new joiners offboarding for leavers
• Troubleshoot hardware OS application printing and peripheral issues on Windows endpoints.
• Administer identity endpoint and messaging services across a hybrid environment: Active Directory Microsoft Entra ID Intune and Exchange Admin Center.
• Collaborate with globally distributed IT teams on incidents changes and projectrollouts.
• Maintain accurate documentation SOPs and knowledge-base entries for theOsaka site.
• Manage IT asset inventory stock levels RMA / warranty cases and vendor coordination for onsite equipment.

What You Bring

• Business-level Japanese and English both spoken and written essential for the role.
• 3 years of corporate IT support experience with a proven blend of Tier 1 and Tier 2 responsibilities.
• Hands-on administration experience with Active Directory Entra ID Intune and Exchange Online.
• Strong Windows EUC troubleshooting skills across Windows 10/11 laptops Microsoft 365 applications and common enterprise software.
• Experience with ITSM ticketing systems (e.g. ServiceNow Jira Service Management) and structured incident/request workflows.
• A self-directed working style with sound judgment on when to resolve locally and when to escalate.

Nice to Have

• Basic networking knowledge (Wi-Fi VPN DNS/DHCP triage).
• Microsoft certifications (MD-102 MS-102) or ITIL Foundation.

Personal Attributes

• Strong customer-service orientation with excellent interpersonal skills.
• Self-starter comfortable being the sole IT face onsite with sound judgment on when to escalate.
• Culturally adaptable and effective in a global cross-cultural working environment.
• Detail-oriented process-driven and committed to documentation quality.