Recruitment Data Policies IT Services Sites Lead Japan & China

Make your mark for patients

患者さんのためにあなたの力を発揮してください

We are looking for anIT Services Sites Lead Japan & China who is technically strong service-oriented and collaborative to join our IT team based in our Tokyo office in Japan. This role provides leadership across Japan sites while coordinating IT site operations and service delivery activities in China.

About the role

You will be responsible for Go-to-Market (G2M) and Science & Technology Services (S&TS) site support ensuring operational stability across the Tokyo office Saitama Plant Sales Offices and providing operational oversight and coordination for China sites.

Acting as the primary IT contact for Japan and coordinating local IT support activities in China you will ensure a seamless end-user experience by overseeing IT infrastructure service desk operations onsite IT support facilities-related IT systems engineering support and local application support while aligning with global IT strategies and standards.

This is not a hands-on engineering role. The successful candidate should have a strong technical foundation and be capable of assessing technical situations providing direction to vendors and support teams and driving issue resolution while acting as the bridge between local business stakeholders and Global IT.

This role offers the opportunity to drive major IT and digital transformation initiatives across Japan and China while partnering closely with Global IT teams and senior business stakeholders.

Who youll work with

You will work closely with local business stakeholders in Japan Global IT teams Helpdesk and Service Delivery Managers Workplace Technology teams infrastructure and facilities IT stakeholders security teams and external IT vendors and service providers. You will also coordinate local IT support activities for China sites and work across Japan and China to ensure consistent secure and high-quality IT service delivery.

The role has no direct internal reports but provides functional leadership prioritization and operational oversight for external service providers infrastructure resources and support teams supporting Japan and China.

What youll do

Act as the primary IT Services lead for Japan and coordinate IT support activities across China ensuring service consistency effective escalation management and alignment with Global IT strategy standards and business priorities.

Provide operational leadership for Helpdesk Services onsite IT support facilities-related IT systems engineering support local application support and infrastructure operations across Japan and China.

Ensure efficient and cost-effective IT operations through management of site technologies operational budgets IT assets vendor performance and service quality.

Act as the primary local escalation point and trusted advisor to business stakeholders translating business and infrastructure needs into effective IT solutions and coordinating resolution of complex operational issues.

Lead site-level governance activities including infrastructure changes Change Advisory Board (CAB) participation compliance requirements and operational risk management.

Manage IT asset lifecycle activities ensuring compliance security cost efficiency effective leasing retirement and disposal processes.

Lead local implementation adoption and continuous improvement of workplace and digital transformation initiatives to enhance end-user experience.

Ensure cybersecurity compliance and policy adherence across local IT services and infrastructure.

Interested For this role were looking for the following experience and skills

5 years of experience leading IT Operations Infrastructure Services Workplace

Technology or Service Delivery in a complex multinational environment.

Strong understanding of enterprise IT technologies including End User Computing

(EUC) Infrastructure Networks Cloud Services Microsoft 365 Collaboration Platforms and Cybersecurity.

Experience leading incident resolution and operational support through internal teams

and external Vendors with the ability to assess technical issues provide direction and

drive timely resolution.

Experience managing IT vendors service providers budges service quality SLAs and operational costs.

Experience working in Japan and collaborating with local business stakeholders vendors and cross-functional teams.

Business-level Japanese proficiency.

Business Fluent English with the ability to operate effectively within a global organization and collaborate with international stakeholders.

Strong customer-service mindset with a passion for continuous improvement and

Innovation.

Preferred experience and skills

Experience supporting IT operations infrastructure or business technology

environments in China.

Knowledge of the Chinese IT landscape business environment or regulatory

requirements.

Chinese language proficiency is highly preferred.

Experience presenting to and influencing stakeholders across different functions and

levels of the organization.

Experience driving change management initiatives and supporting the adoption of new

technologies tools or ways of working.

Experience leading local delivery of global IT initiatives and balancing global standards with local business requirements.

Experience leading or supporting large-scale IT initiatives such as office relocations

Infrastructure migrations site expansions or digital workplace transformations.

Experience working across multiple countries or within a regional/APAC organization.

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会社概要

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