Project Lead

Job Title

Job Description Summary

Job Description

About the Role:

• Own overall account delivery ensuring services are governed measured and delivered in line with contractual requirements client expectations and Cushman & Wakefield standards.
• Act as the primary account leadership point for the client maintaining clear ownership of account performance priorities risks actions and service improvement plans.
• Maintain account plans governance routines reporting cadence meeting rhythms decision logs issue trackers and escalation pathways to ensure effective oversight and control.
• Ensure account scope service commitments SLAs KPIs compliance obligations and reporting requirements are understood tracked and communicated to relevant stakeholders.
• Own account financial governance including budget tracking forecast inputs spend control cost reporting purchase order visibility and commercial risk escalation.
• Monitor account financial performance against budget forecasts contractual assumptions and approved spend identifying variances risks savings opportunities and corrective actions.
• Oversee procurement invoicing and vendor commercial administration through coordination with finance and admin support teams.
• Support account profitability cost discipline and value-for-money outcomes by reviewing resource plans vendor costs service changes and recurring expenditure.
• Oversee SLA KPI audit compliance and reporting processes to ensure account performance is visible accurate and actionable.
• Ensure service risks compliance findings audit actions client commitments and contractual obligations are tracked through to closure.
• Review and validate regular account performance reports covering service delivery financial performance risk status vendor performance incidents actions and improvement plans.
• Provide account-level oversight of vendors suppliers and service partners to ensure performance compliance and commercial expectations are met.
• Act as the senior escalation point for service-impacting risks client concerns financial issues vendor constraints compliance matters and unresolved operational dependencies.
• Maintain oversight of incident problem and change management from an account impact perspective ensuring client communication and follow-up actions are well governed.
• Lead the account team by setting priorities clarifying responsibilities supporting development and aligning resources to account commitments.
• Drive continuous improvement across governance financial control stakeholder experience reporting quality vendor management and service delivery maturity.

About You:

• Minimum6 years of experiencein account management facilities management data center operations service delivery management or contract management within a mission-critical environment.
• Proven experience owning account governance client relationships service performance reviews stakeholder management and escalation management in a client-facing environment.
• Strong account ownership governance and client relationship management capability across multiple stakeholders and service lines.
• Strong financial and commercial awareness including budget tracking forecasting inputs cost control invoice and procurement oversight and commercial risk management.
• Proven ability to manage and deliver againstSLAsandKPIs.
• Structured leadership style with the ability to prioritize account risks make balanced decisions and escalate service commercial and client issues appropriately.
• Strong verbal and written communication skills with the ability to lead governance reviews and communicate clearly with client stakeholders internal leadership vendors and support functions.
• Process-driven and detail-oriented with strong organizational discipline stakeholder coordination financial oversight and continuous improvement capability.
• Experience managing teams vendors and cross-functional support functions including finance and admin technical operations procurement compliance and service delivery teams.
• Familiarity with data center service delivery facilities management SLA/KPI reporting risk management compliance frameworks audit processes and vendor governance.
• Diploma or Bachelors Degree inBusiness Administration Facilities Management Engineering Finance IT or a related discipline.