Program Services Coordinator Supporting trip leaders track, achieve, and maintain excellence!

Grand Circle Corporation

Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. Our business goal is to be the world leader in international travel adventure and discovery.

Grand Circle Corporation is currently seeking candidates for the following position:

PROGRAM SERVICES COORDINATOR

The successful candidate will be responsible for handling relations with tour guides resolving quality issues preparing guides for their work with the tour groups before during and after tours in pursuit of our companys excellence goals.

Preparing all materials necessary for Tour Guides prior to the tour

Resolve quality issues related to trip leaders and their ability to execute the itinerary and features included in the trip program(s)

Prescreening for hiring Tour Guides

Handling relations with Tour Guides (assigning/changing tour schedules)

Managing administrative tasks such as: signing and filing all agreements and timesheets preparing all Group documents reviewing all Group and Guide travel expenses collecting and filing all end-of-trip documents

Data entry and database management to ensure accuracy of company systems

Coordinating logistics for Tour Guide hiring training trips and business meetings

Interact with travelers on-site as necessary

Offer emergency support for tour guide

• Vacation days per year: 15 3 personal days from the company
• Competitive Salary package

Reimbursement of public transport with yearly max cap

Incentive Bonus based on targeted results

Merit increase based on performance

Personal and Professional Growth Available on request

Milestone Bonus Travel certificate for every next 5th anniversary of employment at GCC

Associate Deals WORLDWIDE GC Tour packages available to associates at discounted prices

Referral Bonus

Full training program on-site

Unique Corporate Culture (Team building Community Work Corporate Events)

Working as part of an international team (exposure to colleagues in worldwide offices).

Great opportunity to learn about all aspects of the travel business and build your career

*All benefits are applicable at company discretion

2 years experience in the Travel & Tourism business especially leading tours preferred

Fluent English written and spoken (Company official language is English)

Native to Professional written and spoken Japanese ability

Proficient with Microsoft Office package (especially Excel)

Strong People Skills & Customer Care Oriented

Self-starter who is able meet deadlines and prioritize

Demonstrated success in making tough decisions and taking risks

Ability to travel as necessary to support guides and/or travelers

Passion for travel

Please submit your application in English.

We will contact only those candidates who fulfill requirements above.

By applying to this ad you will give the Grand Circle your consent for processing your data in the recruitment process. The data collected in the process of recruitment is in accordance with GDPR policies. Personal data of the Grand Circle and without your express consent cannot be used for any other purposes. If you have any queries or complaints please contact us at the email address

Required Experience:

IC