Production Support Global Risk

Required Skills:

• Provide 1st and 2nd line production support for Fixed Income Cross Asset Collateral Management and Risk systems across multiple asset classes.
  
• IT Application Support for Fixed Income Cross Asset systems Global Risk Data Warehouse and Market Risk and Credit Risk applications ensuring stability and service continuity.
  
• Act as a key point of contact for traders and risk managers on operational issues functional queries and change requests.
  
• Analyze issues/production incidents to determine business and technical impact and define effective remediation strategies and work with stakeholders for resolution.
  
• Lead incident management end to end including triage escalation coordination and closure in line with governance requirements.
  
• Oversee problem management change/release deployment environment governance and automation initiatives to reduce operational toil and improve efficiency.
  
• Take full ownership of logged incidents & problem tickets drive remediation until full closure and resolution.
  
• Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact.
  
• Build strong partnerships with front-office and technology teams to support trading and risk workflows and improve service delivery.
  
• Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration.
  
• Identify areas of toil and apply AI or Automation tools to optimize workload.
  

• A bachelors degree or higher preferably in the field of Science Technology Engineering or Mathematics.
  
• Over 5 years of industry experience in L1/L2 application support. Investment banking experience is preferable.
  
• Strong handson experience using the following technologies: Java Python MS SQL Server/Oracle. SQL Scripting Querying Debugging Stored Procedures
  
• UNIX / LINUX / Windows skills.
  
• Job scheduling technologies like Autosys
  
• Practical working knowledge of Cloud technologies (AWS Azure Google Cloud).
  
• Ability to understand and write shell scripting / Python programming.
  
• Critical thinking mind-set excellent problem-solving skills and ability to work under pressure in a fast-paced environment with time critical milestones.
  
• Knowledge of ITIL framework in Incident Problem and Change Management processes.
  
• Experience in communicating with stakeholders with varying technical expertise and levels of seniority.
  
• Self-motivated proactive in nature and ability to work independently as well as collaboratively in a global organization.
  
• Motivated to learn new technologies and develop skills.
  
• Strong written and spoken English with conversational level Japanese desirable.
  

• Knowledge of DevOps concepts and tools like Jenkins Ansible Docker.
  
• Familiarity with Big data technologies like (Dremio MinIO Spark) will be a plus.
  
• Knowledge of Basel II/ FRTB & IMM regulatory frameworks will be a plus..