Principal Customer Solutions Manager, Global Financial Services (GFS), AWS

AWS Global Financial Services is hiring a Principal Customer Solutions Manager to lead our cloud partnership with two of Japans largest financial institutions: a global megabank with $3T in assets and operations across 50 countries and a leading securities and investment banking firm with significant capital markets presence across APAC EMEA and the Americas.

As a Principal CSM you own the transformation strategy end-to-end: from establishing vision with C-suite executives through programmed execution across multiple business units and geographies to delivering quantifiable outcomes in revenue adoption and workload migration. You are the senior technical advisor these institutions rely on to navigate cloud adoption at scale including AI/ML Generative AI data modernization core banking and payments.

This role requires someone who can operate autonomously with Japans most senior banking executives bring programmatic rigor to complex multi-stakeholder environments and deliver results across cultural and regulatory boundaries that most people find impenetrable.

Key job responsibilities
- Own executive relationships (CxO Group CTO/CIO BU heads) at assigned customers establish trust align on strategic outcomes and drive decisions that unlock enterprise-wide AWS adoption
- Define and execute the cloud transformation strategy for each customer including migration targets modernization priorities AI/ML adoption roadmap and new solution development with clear milestones and measurable KPIs
- Lead cross-functional programs spanning multiple geographies business units and regulatory regimes coordinating AWS account teams (GAM SA TAM ProServe) and customer stakeholders to maintain velocity
- Drive AI/ML and Generative AI adoption: identifying use cases facilitating working-backwards sessions and accelerating proof-of-concept to production deployment
- Install governance structures and Cloud Business Office capabilities that make the customer self-sustaining not dependent on AWS hand-holding
- Act as voice of customer into AWS product engineering and leadership: unblock roadmap gaps secure executive sponsorship for customer-critical features and close the feedback loop
- Mentor CSMs across the region raising the bar for executive engagement technical depth and strategic thinking through direct coaching and community contribution
- Track and report transformation outcomes (migration velocity service adoption breadth revenue growth workload count) to customer executives and AWS leadership

A day in the life
Lead working-backwards sessions with megabank executives to define Generative AI roadmaps. Review migration velocity metrics with a securities firms Cloud CoE: identify blockers escalate gaps. Facilitate QBRs with Group CIOs presenting cloud value realization. Coach CSMs on executive stakeholder management. Join GFS EMEA-APJ leadership syncs to share Japan market insights. You operate across Tokyo London and US time zones balancing deep customer work with team leadership.

About the team
The AWS Industries (AWSI) team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.

GFS Japan sits within the broader GFS EMEA-APJ organization. The team partners with Japans leading banks and capital markets firms to drive cloud transformation at enterprise scale. Youll work alongside a senior GAM leader a dedicated SA team TAMs and Professional Services consultants. The culture is high-trust high-autonomy: we hire people who operate with conviction and dont need permission to do the right thing for the customer.

- 10 years of IT consulting/management with IT Transformation in customer-facing roles experience
- Experience engaging and influencing C-level executives both business and technical
- 3 years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
- Experience with AWS Azure or Google Cloud technology
- Japanese fluency and Business level English.

- AWS certification such as AWS Solutions Architect or a similar cloud certification
- Experience consulting with senior leadership and executives in a fast-paced environment
- Knowledge of Software DevOps and Cloud Operating Models
- Experience working with Japanese financial institutions with understanding of Japanese regulatory landscape and business culture
- Japanese language proficiency (business level or above)
- Experience deploying Generative AI or large language models in production environments within regulated industries

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