PMOQuality Management Lead

Job Responsibilities:

• Conduct analysis based on KPIs and operational performance data to organize and provide information necessary for decision-making.
  

• Gain a comprehensive understanding of the entire service and provide information for decision-making regarding project priorities and resource allocation.
  

• Manage the backlog and control the execution status of improvement themes PoCs and derivative projects.
  

• Design governance models for service management and promote continuous improvement.
  

• Analyse issues and risks prioritise them and propose improvements based on return on investment.
  

• Create management reports integrating quality cost risk and improvement status.
  

• Manage and visualise the progress issues and risks of cross-cutting projects and derivative projects.
  

• Manage quality indicators (KPIs/KGIs) conduct quality reviews and follow up on improvement plans.
  

• Conduct regular meetings manage Decision Logs and Action Logs and improve communication.
  

• Support the standardisation of knowledge management and document operations.
  

• Project management experience as a PM or PMO.
  

• Experience in issue management risk management regular operations and creating management reports.
  

• Experience coordinating with multiple stakeholders including customers internal stakeholders and vendors.
  

• Ability to identify issues proactively and drive projects through to completion while involving stakeholders.
  

• Japanese: Fluent with the ability to communicate complex business issues accurately and smoothly both orally and in writing.
  

• English: Conversational and basic reading and writing level with the ability to hold everyday conversations read and write simple texts and understand and respond to basic business communications.
  

Preferred Qualifications:

• Knowledge or practical experience with ITSM/ITIL.
  

• PMO experience in large-scale outsourcing projects.
  

• Experience in quality control including QA reviews and standardisation promotion.
  

• Experience in KPI/KGI design and improvement activities in operational services.
  

• Experience in infrastructure operations cloud operations and application operations projects.
  

• Project management experience as a PM or PMO.
  

• Experience in issue management risk management regular operations and creating management reports.
  

• Experience coordinating with multiple stakeholders including customers internal stakeholders and vendors.
  

• Ability to identify issues proactively and drive projects through to completion while involving stakeholders.
  

• Japanese: Fluent with the ability to communicate complex business issues accurately and smoothly both orally and in writing.
  

• English: Conversational and basic reading and writing level with the ability to hold everyday conversations read and write simple texts and understand and respond to basic business communications.
  

Preferred Qualifications:

• Knowledge or practical experience with ITSM/ITIL.
  

• PMO experience in large-scale outsourcing projects.
  

• Experience in quality control including QA reviews and standardisation promotion.
  

• Experience in KPI/KGI design and improvement activities in operational services.
  

• Experience in infrastructure operations cloud operations and application operations projects.