PACO Care Lead

Care Engineer

Role : Care/Operations Engineer- Packet Core (L2/L3)

JOB Details :- We are primarily looking for a resource with prior knowledge in managing and troubleshooting Packet Core Nodes on Telco Clouds.

EXP Range :- 5 10 Yrs

• 4 years with minimum 2 years in PACKET CORE
• Strong Communication skills - Team handling skills - Analytical skills - Presentation skills.

Skills :-

• Should have deep knowledge of 4G and 5G call flows
• Candidate should have end to end understanding of the Packet Core Nodes (SGW PGW MME PCRF etc. ) Good knowledge about interfaces connecting these nodes ( S1-U S5 Gx S1-etc. )
• Should have understanding of the Cloud environment and understanding of how EPC solutions are deployed on cloud.
• Candidate should have prior experience in Maintaining and troubleshooting packet core nodes capture logs performing RCA and share Reports
• Should have resolving different issues related to Node Reachibility FM/PM and other KPIs.
• Sound have understanding of troubleshooting tools like Wireshark etc.
• Good working experience in Linux VMWare Dockers & Containers OpenStack Openshift
• Working knowledge on Packet Core Nodes SGSN / MME GGSN/EPG PCRF /SAPC ePDG / WMG 5G nsa /sa
• Working knowledge on Packet Core Nodes CMG CMM NRD will be an added advantage

Roles & Responsibilities :-

• Perform advanced troubleshooting log collection and in-depth analysis of Packet Core nodes across 4G and 5G environments.
• Own end-to-end incident management including RCA preparation troubleshooting plan (MOP) and resolution execution.
• Monitor network health KPIs FM/PM counters and proactively identify and resolve issues impacting performance and availability.
• Lead troubleshooting bridges and technical discussions with customers onsite/offshore teams and global support teams.

• Handle complex issues related to node reachability signaling interfaces (S1 S5 Gx etc.) and service impact scenarios.
• Perform live troubleshooting sessions and coordinate with multiple stakeholders for faster resolution.
• Manage access coordination approvals and ensure compliance with operational processes during critical activities.
• Execute and validate change implementations patches and configuration updates with minimal service disruption.
• Perform post-validation of logs and system behavior to ensure stability after fixes or changes.
• Create manage and drive incident/service tickets (including escalation to L3/vendor) until closure.
• Work closely with cross-functional teams for seamless coordination and timely issue resolution.
• Provide technical guidance and support to L1/L2 engineers and assist in skill development of the team.
• Prepare detailed reports RCA documents and customer communication for incidents and outages.
• Support translation and coordination activities (if required) for global customer interactions.
• Ensure adherence to SLA/KPI targets and continuously improve operational processes.

Japanese Proficiency :- Native Level is not mandatory but Business Level is must.

Bilingual : Business Level English and Japanese.

NOTE :- Candidate will be working with Offhshore and Onsite Resources