Operations Manager, Delivery Stations, AMXL JP

このポジションの勤務地は大阪府茨木市です

アマゾンでは日本のAmazon Logistics AMXLチームの家具家電配送を行うデリバリーステーションオペレーションとソートセンターのデュアルオペレーションセンターのマネージャーを募集していますAMXLのゴールはお客様に荷物をお届けする物流の最後の区間ラストマイルにおいて世界水準のオペレーションを構築することですアマゾンではお客様により速く正確にそして効果的な方法でお届けすることでお客様の期待を上回るサービスを提供することに重点的に取り組んでおり日本でもAMXLが急速に拡大しています

オペレーションマネージャーは出入荷ソートオペレーションに対する責任を負い大きな裁量を任される仕事ですデリバリーステーションDSのオペレーションマネージャーはセンター長としてマネージャーレベルの部下を持ちソート仕分けやディスパッチ配送ドライバーへの荷物の引き渡しのオペレーションを指揮しますまたDSで働くメンバーのエンゲージメントを高め日々のオペレーションの目標を確実に遂行することに加えさらなる高みを目指してオペレーションの改善や新しいサービスの導入を進めていく改善スキル推進力が期待されています

*Working location for this position is Ibaraki Osaka.

Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMXL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly accurately and in the most cost effective way as possible and we are expanding rapidly in Japan.

The Station Operations Manager has complete responsibility for inbound outbound and sortation operations. Delivery Stations (DS) represent the last leg of our delivery network. Customer packages travel from our Fulfillment Centers to regional Sort Centers and finally end up at our local DS where packages are sorted and dispatched directly to the customer via delivery service providers (couriers). Station Operations Managers are the right hand person for the Site Leaders and will lead the entire sortation and dispatch operations leading multiple mangers in their reporting line. They will engage all members working at the station and ensure achievement of daily and longer-term operation goals. Additionally they will actively engage with site and regional operations leadership to implement new operational improvements and new services. We expect our managers to continually identify ways to improve our operations.
具体的な業務内容
ソートおよびディスパッチオペレーションのリードおよび監督
シフト全体の安全性品質パフォーマンスカスタマーサービス向上
組織の方針と手順に従っての監督責任
オペレーション目標の達成およびそれを上回る成果の実現
物量等の予測に基づく戦略的な計画立案パフォーマンスの評価問題の解決および人材配置に関するニーズへの対応
チームメンバーのキャリア向上指導トレーニングおよび育成
Learning and Talent Developmentチームとのパートナーシップにより人材の獲得パフォーマンスとキャリア開発育成サクセッションプランに関する計画の立案と実行
シフトとネットワーク全体にわたってのベストプラクティスの創出展開

このポジションに求められるのは経験に裏打ちされたプロセスの改善能力とアマゾンの成長速度に合わせメンバーのモチベーションを高めながらさまざまなチャレンジに対して短期間で成果を出していく能力を持つ候補者ですまたさまざまな経験バックグラウンドを持つ多様なメンバーと協業していく柔軟性が求められます
まだ若い組織であり組織やビジネスとともに成長できる高い意欲とポテンシャルをもった方を求めています

こちらの職種は日勤帯を中心としたシフト勤務土日祝日含む交替制勤務となりますが職務遂行上必要な場合には夜勤帯で勤務していただく場合もございます
Responsibilities:
Lead and supervise a team of managers and associates in sortation and dispatch operations
Responsible for the overall safety quality performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning
Partner with Learning and Talent Development Team on creating and implementing talent plans for their sites including talent acquisition performance and career management learning and development succession planning and employee engagement.
Ability to develop and share best practices across the shifts and network.

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment. We are also looking for a candidate who excel in an environment where talents with diverse experience and background work together. Our organization is still young and we are looking for a talent who has enthusiasm and high potential to growth with our organization and business.

This position has to work in shift including weekends and holidays mainly during the day but may also cover night shifts as needed.

Key job responsibilities
Key job responsibilities
Own and deliver operational budget for functional area including safety productivity financial and labor planning and operational goals for delivery station and sort center
Responsible for providing strategic level/long-term planning (3 6 and 12 months out) including labor planning rate forecasting and peak season planning
Be accountable for operational leadership by measuring performance offering feedback and providing development support
Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact
Communicate with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings
Establish objectives and metrics for safety quality availability productivity cost and customer experience
Works closely with support staff (HR Finance Facilities Safety IT and Other Team manager) to build and secure support and resources for projects and initiatives as well as providing needed support and resources for other network initiatives

A day in the life
You spend time visiting or building multiple Amazon owned Delivery Station and sort centers in Japan reviewing the operations and setting up the right processes and mechanisms to drive safety cost speed and availability at every instance. You hire develop and motivate your team to deliver against the same goals using the Amazon leadership principles that you truly embody with all your actions.

About the team
AMXL JP team is a single threaded organization that owns Amazons end-to-end Heavy & Bulky (H&B) logistics network with our willing and equally customer obsessed partners offering shipping service & support for consumers and companies in a safe reliable seamless standardized and sustainable way that surprises and delights our customers. Our delivery partners are experienced in H&B deliveries providing special handling services such as Room of Choice Delivery Installation/Assembly and Recycling/Haul-Away.
Our team is made up of a diverse group of individuals across operations supply chain tech finance planning customer experience business intelligence and program management that work closely and collaboratively across Amazon to constantly improve and scale our operations always insisting on the highest standards and obsessing over delivering bigger smiles for our customers.

- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Business level of English

- 1 years of performance metrics process improvement or lean techniques experience
- Business level of Japanese

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