Operations Manager, AMXL, AMXL JP
Job Location:
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
日本の家具家電配送ネットワークを変革する仕事を一緒にしませんかアマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って大型配送の新しいパートナーを開発していくリーダーを探しています
本ポジションはAmazon Logistics Extra Large Team (AMXL)にて各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ新しい全国配送ネットワークを構築する仕事です
本ポジションの所属部門等に関する詳細は下記リンク先をご参照ください
部門紹介
Last Mile(AMZL)
Amazon は多様かつインクルーシブな職場づくりを目指していますAmazonは男女雇用機会均等法を順守しています人種 出身国性別性的指向障がい年齢その他の属性によって差別することなく平等に採用選考の機会を提供しています障がいをお持ちの方は以下をご覧ください you like to work with us to transform Japans furniture and home appliance delivery network Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.
This position will be part of the Amazon Logistics Extra Large Team (AMXL) where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.
For details regarding the department to which this position belongs please refer to the link below.
Department introduction:
Last Mile(AMZL)
*Amazon aims to create a diverse and inclusive workplace. Amazon complies with equal employment opportunity laws. We provide equal employment opportunities without discrimination based on race national origin gender sexual orientation disability age or other attributes. If you have a disability please see below. job responsibilities
オペレーションズマネージャーとして配送拠点におけるパートナーキャリアのオペレーション指標の管理配送品質の改善サービスの追加安全の確保法規制の遵守を担当しパートナーとの信頼関係を強化する責任を担います
- 新たな配達パートナーとの信頼関係の構築
- 契約配達品質を達成するために配達パートナーをサポートする
- 配送パートナー様のAmazon配送事業の継続性収益性の実現
- ドライバーの安全労働環境モチベーションの向上に向けた施策の実施
- 現場管理チームをサポートしチームの業務目標を達成し配達パートナーやドライバーの声を業務に反映させます
- 配達パートナーの問題を解決するための調整
- パートナーへのSOP基準の徹底
- 中長期的な顧客体験の実現をサポート
As a Operations Manager you will be responsible for managing partner carrier operational metrics at delivery sites improving delivery quality adding services ensuring safety and ensuring regulatory compliance while strengthening trust with partners.
- Building trusting relationships with new delivery partners
- Support delivery partners to achieve contracted delivery quality
- Achieving continuity (profitability) of delivery partners Amazon delivery business
- Implement measures to improve driver safety working environment and motivation
- Support the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operations
- Coordination to resolve delivery partner issues
- Thorough implementation of SOPs and standards for partners
- Supporting the realization of medium- to long-term customer experience.
A day in the life
毎日は前日のリモート品質レビューから始まります 品質レビューは毎日毎週毎月実施されネットワーク全体のレビューで報告されます
日常業務にはその日の OTD に合わせてスムーズに出発するためのルーティング出力に関する DSP との調整RCA とアクションアイテムを考え出す D-1 パフォーマンスの DDDS パフォーマンス安全性および運用 SOP に関する DSP との定期的なレビューが含まれます 日常業務とは別に個人は拡張 (DS の立ち上げ)イニシアチブ/パイロット (コスト品質安全性量の達成に関する)および新規立ち上げにも責任を負います
Each day begins with a remote quality review of the previous day. Quality reviews are conducted daily weekly and monthly and are reported in network-wide reviews.
Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items DS with DSP on performance safety and operational SOPs. Includes regular reviews. Apart from day-to-day duties the individual will also be responsible for expansions (DS launches) initiatives/pilots (regarding cost quality safety and quantity achievement) and new launches.
About the team
私たちが目指すチームは一人ひとりが自立した個性と能力を持ち自らの仕事に邁進しつつも常に謙虚で周囲から学び続けるチームです 私たちは顧客体験に情熱を注いでいますが常に公平かつ客観的であり続けます 性別経験国籍を問わず常に相手への配慮を持ちながら自由闊達な議論を行います 私たちは個人の仕事を尊重しますがいつでも手を差し伸べる用意がありそれは私の仕事ではありませんとは決して言いません 私たちは仕事に情熱を持っていますが家族やプライベートも大切にしています 全体として私たちのチームは毎日一緒に仕事をするのが楽しいです
The team we aim for is one in which each member has an independent personality and ability and while striving to do their job they are always humble and continue to learn from those around them. We are passionate about the customer experience but we always remain unbiased and objective. Regardless of gender experience or nationality we will always be considerate of the other person and engage in free and lively discussions. We respect individual work but are always ready to lend a hand and never say Thats not my job. We are passionate about our work but we also value our families and private lives. Overall our team is a pleasure to work with every day.
- 3 years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Bachelors degree
- Business level of Japanese
- Business level of English
- Excited about working in a diverse group and contributing to an inclusive culture
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
本ポジションはAmazon Logistics Extra Large Team (AMXL)にて各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ新しい全国配送ネットワークを構築する仕事です
本ポジションの所属部門等に関する詳細は下記リンク先をご参照ください
部門紹介
Last Mile(AMZL)
Amazon は多様かつインクルーシブな職場づくりを目指していますAmazonは男女雇用機会均等法を順守しています人種 出身国性別性的指向障がい年齢その他の属性によって差別することなく平等に採用選考の機会を提供しています障がいをお持ちの方は以下をご覧ください you like to work with us to transform Japans furniture and home appliance delivery network Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.
This position will be part of the Amazon Logistics Extra Large Team (AMXL) where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.
For details regarding the department to which this position belongs please refer to the link below.
Department introduction:
Last Mile(AMZL)
*Amazon aims to create a diverse and inclusive workplace. Amazon complies with equal employment opportunity laws. We provide equal employment opportunities without discrimination based on race national origin gender sexual orientation disability age or other attributes. If you have a disability please see below. job responsibilities
オペレーションズマネージャーとして配送拠点におけるパートナーキャリアのオペレーション指標の管理配送品質の改善サービスの追加安全の確保法規制の遵守を担当しパートナーとの信頼関係を強化する責任を担います
- 新たな配達パートナーとの信頼関係の構築
- 契約配達品質を達成するために配達パートナーをサポートする
- 配送パートナー様のAmazon配送事業の継続性収益性の実現
- ドライバーの安全労働環境モチベーションの向上に向けた施策の実施
- 現場管理チームをサポートしチームの業務目標を達成し配達パートナーやドライバーの声を業務に反映させます
- 配達パートナーの問題を解決するための調整
- パートナーへのSOP基準の徹底
- 中長期的な顧客体験の実現をサポート
As a Operations Manager you will be responsible for managing partner carrier operational metrics at delivery sites improving delivery quality adding services ensuring safety and ensuring regulatory compliance while strengthening trust with partners.
- Building trusting relationships with new delivery partners
- Support delivery partners to achieve contracted delivery quality
- Achieving continuity (profitability) of delivery partners Amazon delivery business
- Implement measures to improve driver safety working environment and motivation
- Support the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operations
- Coordination to resolve delivery partner issues
- Thorough implementation of SOPs and standards for partners
- Supporting the realization of medium- to long-term customer experience.
A day in the life
毎日は前日のリモート品質レビューから始まります 品質レビューは毎日毎週毎月実施されネットワーク全体のレビューで報告されます
日常業務にはその日の OTD に合わせてスムーズに出発するためのルーティング出力に関する DSP との調整RCA とアクションアイテムを考え出す D-1 パフォーマンスの DDDS パフォーマンス安全性および運用 SOP に関する DSP との定期的なレビューが含まれます 日常業務とは別に個人は拡張 (DS の立ち上げ)イニシアチブ/パイロット (コスト品質安全性量の達成に関する)および新規立ち上げにも責任を負います
Each day begins with a remote quality review of the previous day. Quality reviews are conducted daily weekly and monthly and are reported in network-wide reviews.
Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items DS with DSP on performance safety and operational SOPs. Includes regular reviews. Apart from day-to-day duties the individual will also be responsible for expansions (DS launches) initiatives/pilots (regarding cost quality safety and quantity achievement) and new launches.
About the team
私たちが目指すチームは一人ひとりが自立した個性と能力を持ち自らの仕事に邁進しつつも常に謙虚で周囲から学び続けるチームです 私たちは顧客体験に情熱を注いでいますが常に公平かつ客観的であり続けます 性別経験国籍を問わず常に相手への配慮を持ちながら自由闊達な議論を行います 私たちは個人の仕事を尊重しますがいつでも手を差し伸べる用意がありそれは私の仕事ではありませんとは決して言いません 私たちは仕事に情熱を持っていますが家族やプライベートも大切にしています 全体として私たちのチームは毎日一緒に仕事をするのが楽しいです
The team we aim for is one in which each member has an independent personality and ability and while striving to do their job they are always humble and continue to learn from those around them. We are passionate about the customer experience but we always remain unbiased and objective. Regardless of gender experience or nationality we will always be considerate of the other person and engage in free and lively discussions. We respect individual work but are always ready to lend a hand and never say Thats not my job. We are passionate about our work but we also value our families and private lives. Overall our team is a pleasure to work with every day.
- 3 years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Bachelors degree
- Business level of Japanese
- Business level of English
- Excited about working in a diverse group and contributing to an inclusive culture
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
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