Manager Client Services
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Job Summary
At Franklin Templeton were advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management wealth management and fintech offering many ways to help investors make progress toward their goals. Talented teams working around the globe bring expertise thats both broad and unique. And our welcoming respectful and inclusive culture provides opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world!
Franklin Templeton has built an industry leading range of capabilities across traditional and alternative asset classes through strategic acquisitions. As our presence and business in Japan continues to grow we are committed to enhancing how we share information and engage with our clients.
We are looking for a Manager Client Services to join the team in Japan.
How You Will Add Value
Support institutional investors including financial institutions and pension funds as well as distributors and domestic asset management companies through thoughtful responses to client and mandate-related inquiries and regular value-added support.
Build long-term client relationships and partner with sales investments product operations and overseas offices to lead responses to client needs and deliver consistent service experience.
Act proactively in a dynamic market environment and help identify additional investment and cross-sell opportunities that support business growth in Japan.
What Will Help You Be Successful in This Role
To succeed in this role you will bring strong compliance awareness sound judgment and the ability to assess client needs set priorities and lead timely responses. You will also work effectively across stakeholders adapt quickly to changing market conditions and approach a broad range of matters with a positive solutions-oriented mindset.
Experience:
5 years of experience in the financial industry preferably with an asset manager securities firm or bank
At least 3 years of that experience in sales including client service within the financial industry
Experience with investment product launch modification or redemption projects or business process improvement initiatives is preferred
Expertise / Knowledge:
Strong knowledge of investment strategies and financial markets particularly global equities global fixed income and foreign exchange
Basic knowledge of regulations and business practices in the asset management industry
Basic knowledge of investment vehicles and fund structures
Competencies:
Strong understanding of the value of asset management and alignment with Franklin Templetons mission and direction
Self-starter with a proactive goal-oriented mindset
Strategic thinking adaptability and strong prioritization and problem-solving skills
Strong knowledge of laws regulations and compliance requirements with high integrity
Resilience drive and a positive approach to challenges
Strong communication and relationship-building skills with a collaborative mindset
PC and Language Skills:
Proficiency in PowerPoint Excel and Word with the ability to prepare internal and client-facing materials analyze data and produce reports; basic familiarity with generative AI tools such as ChatGPT and Copilot is preferred
English proficiency sufficient to draft emails and participate effectively in conference calls and online meetings
Qualifications:
CFA CMA or CAIA qualifications are a plus
#MIDSENIORLEVEL
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests lifestyle or background theres a place for you at Franklin Templeton. We provide employees with the tools resources and learning opportunities to help them excel in their career and personal life.
By joining us you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health saving for lifes adventures taking care of your family members or making a positive impact in your community we aim to have them covered.
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and we evaluate qualified applicants without regard to ancestry age color disability genetic information gender gender identity or gender expression marital status medical condition military or veteran status national origin race religion sex sexual orientation and any other basis protected by federal state or local law ordinance or regulation.
If you believe that you need an accommodation or adjustment to search for or apply for one of our positions please send an email to . In your email please include the accommodation or adjustment you are requesting the job title and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
Required Experience:
Manager
About Company
Franklin Templeton Investments is a global investment manager. At the core of our business are multiple world-class investment management groups – Franklin, Templeton and Mutual Series – each operating independently and offering their distinct perspectives to financial advisors and th ... View more
