Manager, ASPAC CRM
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Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Technical Product ManagementJob Category:
People LeaderAll Job Posting Locations:
Chiyoda Tokyo Japan Sydney New South Wales AustraliaJob Description:
DePuy Synthes is recruiting fora(n)TechnologyManager CRM (ASPAC) located in Tokyo Japan or Sydney Australia.
This role owns theend-to-endmanagement deployment and supportenabling sales effectiveness customer engagement anddata drivendecision-makingfor our sellingorganization. The Manager partners with Sales Marketing Customer Experience and IT teams to deliver scalable compliant andhigh impactcapabilities that support commercial growthand reports into the DePuy Synthes Technology organization.
Key Responsibilities
Act as the primary product owner forplatforms thatinterface withSales and customers across the region translating business needs into product requirements user stories and prioritized backlogs.Aligning withglobal IT and business strategies.Includes systems such as CRM Compensation MarketingOrderingingand customer service.
Partner with Sales Marketing Customer Service and Analytics teams to improve customer engagement pipeline management and field productivity.
Lead the application of AI advanced analytics and automation to modernize commercial platforms enhancing customer engagement pricing and revenue optimization anddatadrivendecisionmakingwhile driving scalable andcompliant commercial execution across sales marketing and customer operations.
Lead crossfunctional delivery teams to ensuretimely highquality releases using agile and productcentric practices.
Ensure solutionsalign to global standards andcomply withdata privacy security and regulatory requirements including customer data governance standards.
Monitor platform performance adoption and business outcomes driving continuous improvement based on insights and feedback.
Manage vendor and system integrator relationships supporting CRM platforms and integrations.
Integrate Johnson & Johnsons Credo and Leadership Imperatives into product decisions and team leadership.
Qualifications
Education
Bachelors degree in Information Technology Computer Science Engineering Business ora relatedfield (required).
Masters degree (MBA or equivalent) (preferred).
Experience and Skills
68 years of experience in IT product management technology product ownership or commercial technology delivery.
Handson experience with enterprise CRM platforms (e.g. Salesforce or equivalent).
Strong understanding of commercial business processes including sales operations and customer lifecycle management.
Demonstrated ability to translate business needs into product roadmaps and delivery plans.
Experience leading crossfunctional teams using agile or hybrid delivery methodologies.
Strong stakeholder management and leadership skills in a matrixed environment.
Preferred
Experience supporting medicaldevice life sciences or other regulated commercial environments.
Knowledge of data privacy compliance and customer data governance.
Experience managing external vendors and system integrators.
Exposure toadvanced CRM capabilities such as analytics AIenabled insights or omnichannel engagement.
Other
Language: English (required).
Travel: Up to 15% primarily domestic.
Certifications: Agile Scrum Product Owner or CRM platform certifications (preferred).
For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Analytical Reasoning Consulting Cost Management Developing Others Human-Computer Interaction (HCI) Inclusive Leadership Leadership People Performance Management Performance Measurement Product Development Product Strategies Project Management Methodology (PMM) Research and Development Resource Management Software Development Management Strategic Supply Chain Management Team ManagementRequired Experience:
Manager
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
