Manager, AI Strategy & Pricing Innovation

Key Responsibilities:

AI Strategy & Implementation

• Lead the end-to-end delivery of AI initiatives within the product/pricing function
• Design and build AI agents using Copilot Studio focusing on:
  • Document generation and automation
  • Intelligent document review and validation
  • Knowledge management and conversational AI (knowledge bots)
• Establish best practices for prompt design workflow orchestration and governance

AI Adoption & Scaling

• Drive citizen AI programs enabling non-technical users to leverage AI tools effectively
• Identify prioritize and scale high-impact AI use cases across business units
• Act as a thought leader and internal evangelist for AI capabilities

Process Optimization

• Analyze and redesign business processes to improve efficiency through AI and automation
• Lead initiatives to streamline workflows and enhance operational effectiveness

Business & Strategic Analysis

• Conduct competitive analysis to support product strategy
• Translate analytical insights into actionable recommendations for senior stakeholders
• Support decision-making through data visualization and reporting

Collaboration & Leadership

• Work cross-functionally with IT data actuarial and business teams
• Provide leadership and mentorship to team members and stakeholders
• Communicate complex AI and analytical concepts in a clear and business-relevant way

Required Skills and Experience:

Experiences:

• 812 years of experience in data science machine learning AI engineering or advanced analytics
• Hands-on experience in building and deploying AI/ML solutions in business environments
• Experience in insurance or financial services is highly preferred
• Proven track record of leading projects or teams in a matrix organization

Skills & Competencies:

• Strong understanding of:Machine learning and AI concepts (NLP LLMs automation) AI application development and deployment
• Experience with: Microsoft Copilot Studio Power Platform or similar AI tools. Data visualization tools (e.g. Power BI). Workflow automation and system integration
• Familiarity with prompt engineering and AI agent design is a strong advantage

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .