JASM Service maneger

Job Description/Preferred Qualifications

Preferred Qualifications

- Service Revenue Management : Promote and manage service contracts to improve profitability.

- Handle technical inquiries and issues and build strong customer relationships.

- Lead and support field service engineers including scheduling training and performance evaluation.

- Oversee preventive maintenance troubleshooting and equipment upgrades.

- Manage 20 CSEs. Educate and motivate CSEs to build a strong service team.

- Work closely with sales customer engagement and GSS to reflect customer feedback and improve service quality.

Skills/Experience

- Bachelors degree in engineering technology or a related business field; masters degree in business or technology preferred

- 8 years of experience in service within the semiconductor industry.

- Strong communication and negotiation skills in both Japanese and English with the ability to work with customers internal teams and headquarters^

- Willingness to travel domestically and internationally as needed

Minimum Qualifications

- Bachelors degree or higher in science or engineering

- 8 years of experience in service within the semiconductor industry.

- Fluent in Japanese basic proficiency in English.

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.