IT User Support Team Leader
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Job Summary
Date Posted:
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JapanLocation:
Japan Otis Headquarters: Tokyo Sumitomo Twin Building East 13F 2-27-1 Shinkawa Chuo-ku Tokyo 104-0033 JAPANJob Description User Support Team Leader
Summary
As the Leader of the User Support Team oversee workplace operations compliance device management and account administration to support enduser productivity.
Key Responsibilities
1. Workplace Compliance & Asset Management
Conduct compliance assessments including weekly leaver checks AS400 batch job reviews and system value reviews
Manage PCs: refresh cycles model changes return coordination and asset ledger verification
Coordinate PC order quantities with ATOS
2. Account & Access Management
Grant access rights for AS400 businesscritical systems and create eLogistics accounts
Perform access rights reviews (Otis Access UAR) and provide guidance to users
Process special access requests (e.g. A accounts Remote Desktop)
Create and update manuals for global applications and systems
3. User Support Operations
Respond to inquiries from end users
Software support: installation assistance (Software Intake manual creation submitting automated installer script requests) and license management
Support exception requests (e.g. OneDrive/PC access approval for longterm leave users proxy exceptions policy exception requests)
Multifunction printer management: IP address updates and domain controller change handling
Provide user communication: translate and distribute announcements regarding global system changes and rollouts
4. Team Management & Other Responsibilities
Support team operations such as computer usage requests software installation requests and software purchase requests
Aid with eLogistics-AS400 interfaces including error handling and Change Management review
5. Mobility & VOIP
Manage endtoend mobile device deployment configuration support and policy implementation for Nippon Otis & Mercury in partnership with BRM SCM WHQ and DT teams.
Lead Telecom Expense Management (TEM) activities in Japan using the global TEM platform to monitor usage optimize costs and prepare related reports for leadership.
Coordinate with supply chain vendors and partners (e.g. NTT) to manage service contracts and support CloudPBX rollout across Japan.
Ensure mobile technology security compliance user training and continuous improvement aligned with industry trends and Japan business needs.
Qualifications
8 years in IT Workplace / End-User Computing / Infrastructure support
3 years in a team lead or senior role
Bachelors degree in IT Information Systems Computer Science or equivalent experience
Strong people leadership and ownership mindset
Process- and compliance-driven detail oriented
Excellent communication and stakeholder management skills
Able to balance user productivity with security and policy
Strong problem-solving and decision-making skills
Fluent Japanese (mandatory) and business-level English
Proven experience in:
PC and asset lifecycle management
Access & account management (e.g. AS400 UAR privileged access)
Compliance checks audits and change management
End-user support software deployment and licence management
Mobility TEM telecom vendors and CloudPBX/VoIP
Experience in Japan corporate environments and global IT operating models preferred
Preferred certifications:
ITIL Foundation
Microsoft 365 / Endpoint Manager (Intune)
Basic security / compliance (e.g. ISO 27001 fundamentals)
Telecom / Mobility / VoIP certifications (nice to have)
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
