Integration Manager (Tokyo, Japan)
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Job Summary
Client-Facing & Pre-Sales
Lead and confidently run client meetings calls and technical demos independently without needing a BD or CS lead to carry the conversation
Act as the primary technical point of contact during pre-sales and onboarding scoping integration requirements and setting realistic expectations
Present technical concepts clearly to both technical and non-technical stakeholders (engineers producers executives)
Technical Integration & Troubleshooting
Guide partners through API integration including authentication request/response structures JSON payloads and webhook configuration and delivery
Diagnose issues using data dumps technical logs and API traces; distinguish integration errors from platform bugs
Write and interpret basic scripts or API calls (e.g. via Postman curl) to reproduce and isolate client-reported issues
Document issues concisely and completely enough for engineering to act on without back-and-forth
Know when to resolve an issue directly versus escalate to Engineering Product or Support and manage that handoff cleanly
Cross-Functional Communication
Serve as the communication hub between Client Business Development Customer Success and Development teams ensuring nothing gets lost in translation between technical and commercial priorities
Provide clear well-organized status updates to internal stakeholders and clients throughout the integration lifecycle
Maintain accurate documentation in Jira Confluence and related tools
Bachelors degree (or equivalent experience) in a related field
3 years of experience in technical integration solutions engineering or a client-facing technical role
Demonstrated ability to lead client meetings and presentations independently this is not a support-only or backend role
Working knowledge of REST APIs JSON and webhooks; able to read API documentation interpret payloads and troubleshoot integration failures independently
Comfortable using tools like Postman (or equivalent) to test and debug API calls
Near-native fluency in both Japanese and English written and verbal; able to confidently lead client presentations and meetings and write professional business emails in either language without support (daily cross-team communication is in English)
Proven customer service or client relationship experience
Comfortable working with high autonomy shifting priorities and a significant workload
Strong attention to detail and time management
Prior experience in the gaming industry payments or fintech
Experience with Confluence Jira and G Suite
Prior experience at a foreign or international company or working across time zones with global teams
Genuine interest in games (as a player) and the gaming industry
The duties and responsibilities of this position may evolve over time to support the organizations goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties responsibilities and qualifications required. By submitting your application you consent to Xsolla conducting background checks where permitted by law after the final interview stage. All checks will comply with local regulations and your information will be handled takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring accordance with applicable data protection laws including the Act on the Protection of Personal Information (APPI) Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy please contact: emailprotected
Required Experience:
Manager
About Company
Find out how you can launch, monetize and scale your video games worldwide, with no upfront costs, using Xsolla's comprehensive suite of tools and services.
