Information System Officer,Shift Leader, Hilton Nagoya IT

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Information Systems Officer is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hiltons (IT) strategies and priorities as well as measuring IT costs benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager.

What will I be doing

As the Information Systems Officer you will be responsible for performing the following tasks to the highest standards:

Assist superior to maintain hotel software and hardware.

Solve technical and operational problems according to user reports.

Operate the computer hardware and software under the direction of his immediate superior.

Perform any other reasonable duties and duties as assigned.

Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.

Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.

Ensure that hotel data is secured in accordance with stated standards and best practices.

Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.

Identify evaluate and implement local solutions to the extent agreed by the regional Deputy General Manager of Information Technology.

Adhere to hotel safety policies emergency rules and procedures.

主な業務内容

情報システム担当として以下の業務を最高水準で遂行していただきます

上司の補佐としてホテルのソフトウェアおよびハードウェアの保守管理を行う

ユーザーからの報告に基づき技術的および運用上の問題を解決する

直属の上司の指示の下コンピュータのハードウェアおよびソフトウェアを運用する

その他割り当てられた合理的な職務および業務を遂行する

リスクを最小限に抑えながらゲストのITに関する質問に対応し定められた基準に従ってゲスト満足度を向上させる

ホテルの全データに対する管理責任を確実に果たしデータが適時にバックアップされるよう確保する

定められた基準およびベストプラクティスに従いホテルのデータが適切に保護されるよう確保する

客室へのアクセス登録と安全を確保するためアクセス制御が定められた基準およびベストプラクティスに準拠していることを確認する

地域情報技術担当副総支配人の承認の範囲内で現地での解決策を特定評価および実施する

ホテルの安全方針緊急時の規則および手順を遵守する

What are we looking for

An Information Systems Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

University degree majoring in IT with relevant certificate(s).

Proficient in Microsoft Office applications.

Good communication and interpersonal skills.

Proficient in English and Japanese to meet business needs.

ヒルトンブランドに所属する情報システム担当者は常にゲストのために尽力し他のチームメンバーと協力して業務にあたりますこの職務を遂行するには以下の姿勢行動スキル価値観を備えている必要があります

ITを専攻した大学卒業者であり関連する資格を保有していること

Microsoft Officeアプリケーションに精通していること

優れたコミュニケーション能力および対人スキル

業務上のニーズを満たすレベルの英語および日本語能力

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans