Inbound Lead Development Manager, Marketing Response Center (MRC)

About AWS
Amazon Web Services (AWS) empowers millions of organizations worldwide to build innovate and scale with the most comprehensive cloud platform available from foundational infrastructure to AI and machine learning services that are redefining whats possible.

About the Role
Were looking for a strategic hands-on leader to lead the Marketing Response Center (MRC) team for Japan based in Tokyo.

The MRC accelerates customers cloud adoption by connecting AWS solutions to business opportunities through personalized human engagement augmented by AI-driven insights. We contribute to the sales pipeline by profiling educating and qualifying leads from marketing campaigns converting them into sales-ready opportunities.
You will lead a team of MRC representatives empowering them to execute lead follow-ups and campaigns that improve customer experience and accelerate cloud adoption. Youll partner with sales marketing and operations teams to build effective messaging improve lead-to-opportunity conversion and ensure leads are routed to sales for prompt follow-up.

What Sets This Role Apart
As a Senior MRC Manager You will:
Influence beyond your team shaping cross-functional goals and leadership perspectives
Negotiate resources and priorities finding a path forward in ambiguous situations
Drive long-term customer impact across multiple initiatives and partner team metrics
Lead and develop people supervising a team and develop talents
Leverage AI and technology integrating AI-powered tools to scale impact and personalize customer experiences

Key Responsibilities
Business Partnership: Partner with sales and marketing stakeholders to achieve business goals. Influence cross-functional priorities and negotiate resources.
Strategy & Execution: Own business end-to-end strategy planning execution and measurement.
Team Leadership: Develop talent and build a high-performing team. Provide guidance and support to drive individual and team goals.
AI & Innovation: Champion AI automation and data-driven approaches to enhance productivity and scale personalized outreach.
Operational Excellence: Drive performance reporting and dive deep into data to improve processes and outcomes.
Cross-functional Impact: Lead global projects that drive operational excellence and better customer experience


- 8 years of professional non-internship marketing experience
- 3 years of team management experience
- Experience using data and metrics to measure impact and determine improvements
- Experience communicating results to stakeholders
- Experience driving direction and alignment with cross-functional teams
- Speak write and read fluently in Japanese at a business level or above (N1)
- Speak write and read fluently in English

- Experience working with or having knowledge of cloud computing and existing cloud technologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.