Enterprise Services Fixed Income Electronic Trading (FIT), Client Services Specialist Tokyo
Job Summary
- Client Service At Bloomberg we pride ourselves on focusing on customer experience providing our clients with the fastest and most knowledgeable solutions. You will have an adaptable approach using your product knowledge and acquired client intel to build and maintain credible relationships with your clients create clear and up-to-date documentation of client needs and actively communicate effectively with internal and external stakeholders.
- Product and Domain Expertise - Youll know your customers business our competitors and Bloombergs product offerings. Keeping up to date with market trends whilst understanding the impact on our clients is essential. You will develop your knowledge of our products and customers workflows sharing and building this knowledge across your team.
- Business Impact - This is the value-add brought to internal stakeholders including Product Sales Implementation and Engineering. Youll be involved in generating leads and contributing to sales campaigns prioritising product enhancement requests for our Product and Engineering teams and providing valuable customer intelligence that drives product improvements and sales performance.
- 3 years experience working in a Financial Services or Technology company
- Previous experience in a Japanese language customer facing support role supporting financial technology solutions
- Experience covering Fixed Income financial technology solutions
- Knowledge and/or working experience around electronic trading
- Knowledge of sell-side markets and an understanding of the full trade life cycle of OTC instruments
- Ability to communicate well at all stakeholder levels (technical contacts product managers traders executive team etc.)
- The ambition to take ownership and become a proactive collaborator with strong multi-tasking and prioritization skills
- Ability to assist with product testing and project management work
- Knowledge of connectivity protocols such as FIX TNP XML
- Interest in technology and coding skills
Required Experience:
IC
About Company
Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on ... View more