Enterprise Services Engineer

The Basics:

At Tanium our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Taniums customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers fellow Engineers Customer Success Managers and Sales Account Managers. ESEs contribute to each customers success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations Risk Compliance Asset and Security-focused outcomes either remotely or on on-site with the customer. Youll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments all leveraging the power of Tanium.

What Youll Do:

• Work closely with our customers to;
  • Operationalize administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
  • Identify opportunities for our customers to get greater value from the Tanium platform
  • Consistently and cogently address our customers needs through astute verbal and written communication skills
• Identify and rapidly assign tier 3 support cases to Technical Support Engineers
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity after action root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

Were Looking For:

• Education
  • BA/BS or equivalent experience required
• Experience
  • 5 years of experience in IT/Consulting
  • 5 years of experience in Systems Administration/Engineering
  • Active TS/SCI Clearance or higher
  • Hands-on Tanium experience a major plus
  • Strong troubleshooting skills
  • Ability to articulate and communicate
  • Broad knowledge across several technical domains coupled with deep knowledge in one or more of the following:
    • Endpoint Security
    • Endpoint Support/Troubleshooting
    • Incident Response/Vulnerability Management
    • Systems Management
    • Systems Administration
    • Software Engineering
    • Utility Scripting (e.g. Bash PowerShell VBScript Python etc.)
  • Demonstrated critical thinking skills
  • Ability to break a problem down into manageable ordered piece parts
  • Ability to convey problem statement and plan of attack to others

About Tanium

On a mission. Together.

At Tanium we are stewards of a culture that emphasizes the importance of collaboration respect and our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world its imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

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Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender identity sexual orientation disability protected Veteran status or other legally protected categories. If you require a reasonable accommodation in searching for a job opening completing an application interviewing or completing any pre-employment testing or requirements please contact. For more information refer to the Know Your Rights poster which is available here - be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @ email addresses to communicate with you will have video interviews with you and will never ask you for money.

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