Country Manager, Japan

Hiya is making voice communication safer smarter and more trusted. Our AI-powered Voice Intelligence Platform analyses more than 28 billion calls each month protecting over 550 million users worldwide from spam fraud and impersonation.

We partner with the worlds leading telecom operators and technology companies including Vodafone Telenor AT&T Samsung BT/EE Rogers MasOrange Telefonica Virgin Media O2 and Bell Canada to power trusted voice experiences at scale. Backed by Balderton Capital Hiya is growing rapidly and redefining what voice communication becomes next.

We are hiring a Country Manager Japan to lead Hiyas commercial growth and carrier partnerships in Japan. This is a strategic high-impact role for someone who thrives in complex multi-stakeholder environments and wants to build something meaningful in one of the worlds most sophisticated telecom markets.

As Country Manager you will be Hiyas senior commercial leader in Japan owning our market strategy key customer relationships new business development and long-term growth. You will manage the full commercial lifecycle from developing the market and building executive relationships through to deal negotiation execution and account expansion.

You will work closely with regional sales leadership and teams across Product Marketing Legal Customer Success and Leadership to bring Hiyas voice intelligence solutions to market and establish a strong sustainable presence in Japan.

This role is critical to Hiyas continued growth in APAC. You will have significant ownership and autonomy representing Hiya with some of Japans largest Mobile Network Operators technology companies and industry stakeholders.

• Develop and execute Hiyas commercial and go-to-market strategy for Japan

• Own Hiyas commercial performance and growth across the Japanese market

• Build and maintain senior executive relationships with Japanese telecom operators and strategic partners

• Identify develop and close new business opportunities

• Lead complex commercial negotiations and long-term partnership discussions

• Drive revenue growth across new and existing accounts

• Build Hiyas presence credibility and network within the Japanese telecom ecosystem

• Represent customer and market needs internally to help shape product and go-to-market strategy

• Coordinate cross-functional teams across Japan APAC Europe and the US to support successful launches and partner growth

• Track market dynamics competitive activity and regulatory and industry trends

• Act as a senior representative for Hiya in Japan with customers partners and relevant industry stakeholders

• 7 years in business development strategic partnerships enterprise sales operator sales or commercial leadership

• Strong experience working with Japanese telecommunications operators or large enterprise accounts

• Proven track record of closing complex multi-stakeholder deals

• Strong network and credibility within the Japanese telecom or technology ecosystem

• Strong executive presence and the ability to build trusted relationships with senior stakeholders

• Commercially driven with sharp strategic thinking and strong execution capability

• Comfortable operating independently in a fast-moving ambiguous environment with significant autonomy

• Deep understanding of the Japanese business environment and how to navigate complex enterprise sales processes

• Must hold valid right-to-work status in Japan

• Fluent or native-level Japanese and strong professional English

• Experience with enterprise SaaS growth customer success customer onboarding Experience in telecom services mobile networks voice fraud identity or security products

• Existing senior relationships within Japans major telecom operators

• Experience working with SaaS platform data or AI-driven products

• Experience launching establishing or scaling a technology business or product in Japan

• Exposure to international or multi-market commercial environments

• Technical fluency and the ability to engage in solution-design conversations with product engineering and data teams

• Experience working within a global organisation where key stakeholders and decision-makers are based outside Japan

Hiya is not a passive environment. We expect people to take ownership form opinions and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly and decisions are discussed challenged and then made. Once a call is made we commit and move forward.

Youll be expected to work through ambiguity weigh tradeoffs and take responsibility for results while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Own it: We expect team members to take real ownership and move with purpose. Observers dont thrive here.

  High trust high bar: We serve customers and partners with a standard for quality we dont compromise on.

  Learn in public: Mistakes happen. What matters is that we reflect adapt and share what we learned.

  Lead with conviction: We make calls we back them and we stay collaborative while doing it.

  Do dont observe: Velocity and execution are core to how we operate across every function.

Competitive salary and annual bonus: Structured OTE with upside tied to market performance.

Remote working: This role is based in Tokyo with the flexibility to work remotely while staying close to customers and partners across the market.

Annual professional development budget: Dedicated investment in your growth and skills.

Home office support: Well help you set up a productive working environment.

International collaboration: Work closely with teams across APAC the US UK and EMEA with international and domestic travel as required.

High-impact market ownership: Take a leading role in building Hiyas presence and commercial success in one of the worlds most important telecom markets.

Were building a team with diverse perspectives identities and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger more dynamic and a great place to build a career.

Weve been recognized by Built In GeekWire Comparably G2 Forbes and Deloitte Technology Fast 500 for our culture innovation leadership compensation and more. At Hiya were a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo resulting in an energized team thats passionate about their work. Youll love working here if youre looking for an innovative challenge thats disrupting an industry. Come join us!

Required Experience:

Manager