Consultant, IP Services CX Japan

Position: Consultant IP Services CX Japan
Employment type: Full time
Working location: Tokyo / Hybrid (working in the office at least once a week).
Working hours: 9:00-17:00Flex)
Report to: AssociateDirector IP Services CX Japan

Responsibilities/Objectives
Youll Love This Job if You Like To
Provide best-in-class support for patent and trademark clients
Manage client relationships for new and existing clients
Think creatively and outside the box to solve complex client challenges
Handle escalations effectively finding practical solutions
Proactively communicate and collaborate with external and internal stakeholders to keep portfolio records current accurate and valid
Establish and maintain close working relationships with colleagues and teams across all regions to support a one firm service delivery
Engage in continuous process improvements and change management across the business
Thrive in a dynamic environment by managing multiple priorities with a strong focus on accuracy and quality

Requirements
(Must Have)
Fluent in Japanese (native or near native)
Business-level English (written and spoken)
Bachelors Degree or equivalent related experience
Client-facing skills and experience building trusted long-term relationships
Demonstrated problem-solving ability: Able to assess complex situations identify root causes think creatively and propose practical solutions independently
Excellent multitasking and time management skills: Comfortable managing multiple priorities and responsibilities driving timely resolution without sacrificing quality
Strong interpersonal and communication skills: Ability to interact professionally with clients managers and collaborate effectively with internal teams across regions
Strong adaptability: Comfortable managing shifting priorities and working effectively in a fast-paced dynamic environment
Proactive and self-motivated
Team player who thrives in a cross-functional environment
Flexibility to work international business hours
Residing in Japan with eligibility to work in Japan

(Nice to Have)
Experience in the IP industry or familiarity with intellectual property concepts
(e.g. patent/trademark management annuity management IP payments)
Paralegal skills

Benefits
- SOCIAL INSURANCE: 健康保険厚生年金雇用保険労災保険
- HOLIDAYS: Weekends National holidays and New Year holidays
- OTHERS: Free food and drinks paid sick leave office casual attire and volunteer holiday

Required Experience:

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