Commercial Contract Manager
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Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Tetra Pak Japan is looking for a customer-focused professional to support front-line sales in managing customer relationships for contract management ensuring customers get clear communication and prompt support.
The right candidate has experience negotiating contract terms that meet internal requirements while staying practical customer-focused and solution-oriented.
Commercial Contract Manager will do:
Customer Relationship Management
Support customer-facing stakeholders by:
- Clarifying contract terms
- Providing clear updates and reliable support
- Suggesting improvements to service delivery
- Building strong customer relationships and supporting long-term business success
Contract Management
- Support the preparation review and signing of customer contracts
- Make sure both Tetra Pak and the customer follow contract terms
- Keep contract documents organized and updated in the system
- Help internal teams understand contract responsibilities and timelines
Commercial Support
- Assist with pricing and payment terms in customer contracts
- Make sure all commercial agreements follow company policies and Japanese law
- Work with finance and legal teams to manage risks and resolve contract issues
Claim Handling and Resolution
- Investigating customer claims related to product quality delivery or service
- Work with technical supply chain and legal teams to understand the issue and find a fair solution
- Keep clear records of each claim and follow up until resolved
Reporting and Documentation
- Track and report key data: number of claims resolution time and customer feedback
- Prepare summaries and presentations for management and internal meetings
- Support audits and internal reviews with accurate records
Teamwork and Collaboration
- Work with sales technical service supply chain and legal teams to support customers
- Share best practices with colleagues in Japan and other Tetra Pak markets
- Join regional meetings to align on processes and improvements
Qualifications and Experience:
- 5 years in customer service contract management or commercial operations
- Working knowledge of the Japanese Civil Code Commercial Code and standard Japanese contract practices
- Strong written and spoken English
- Korean (spoken and written) is helpful but not required
- Experience in manufacturing packaging or industrial sectors preferred
- Experience working in international or cross-cultural settings
- Familiarity with contract management systems is a plus
- Experience reviewing contracts under guidance from a legal department in a multinational company preferred
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on 30/9/2026.
If you have any questions about your application please contact Shun Aoki.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
Manager
About Company
Manufacture of packaging products including cartons and straws; distribution of food service machinery including processing equipment; distribution of industrial automation machinery and equipment including conveyors, accumulators, cardboard packers, crates, roll containers and film w ... View more
