Candidate Services Associate, GCO, OPS PXT-Candidate Services

The Amazon Workforce Staffing (WFS) Japan Field Team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon in Japan. Associates should be bilingual and proficient in both verbal and written Japanese and English. Call Center associates are the key experts in getting candidates to their first day with Amazon they also remove technical barriers in the hiring process relieving local HR teams from providing applicant support standardize candidate messaging and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience at Amazon. Successful applicants will exhibit high levels of candidate obsession communication skills emotional intelligence discernibility organization and most importantly drive for action.

You will be responsible for inbound and outbound contact initiatives with candidates in our call center providing top-tier experience and resolving complex problems which are preventing candidates from advancing to their first day at Amazon. You will excel in quick turnaround times problem-solving skills eliminating barriers and most importantly successfully hiring Amazon employees.


Key job responsibilities
Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
Interacting with candidates over email and phone to handle escalations/referrals
Communicate effectively in both verbal/written form in both Japanese and English
Participation in the continuous improvement of the overall hiring process
Manage and own daily tasks from start to finish
Perform administrative tasks as necessary
Additional tasks as needed per business needs

- 6 months of customer service experience
- 6 months of human resources experience
- 6 months of Microsoft Office products and applications experience
- Bachelors degree or equivalent
- Experience in confidential environments

- 1 years of human resources experience
- 1 years of customer service experience
- 1 years of Microsoft Office products and applications experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.