Enter a job title or keyword

Bilingual Service Delivery Manager

NEXUS CORPORATION

Job Location:

Tokyo - Japan

Salary: Not provided by the employer

Experience Required: 6-7years

Posted: 30 June 2026 (30+ days ago)

Application Deadline: 27 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

AIST is a horizontal department with expertise in leading-edge technologies such as AI Cloud Commerce CMS Digital Marketing and Modernization. The team supports multiple business units and also independently manages customer engagements across Japan.

About the Position:

This is a new opportunity for an AMS project involving transition activities and ongoing application maintenance and support services. The selected candidate will lead a team of approximately 15-20 members across onsite and offshore locations managing application maintenance and support activities for a prestigious global manufacturing client.

Responsibilities:

Own overall service delivery across AMS support and development engagements.
Ensure adherence to SLA/KPI commitments and service quality targets.
Implement service improvement plans and drive operational excellence.
Manage incident change and problem management processes.
Act as the primary interface for client stakeholders.
Conduct governance meetings service reviews and escalation management.
Align delivery roadmaps with customer business goals.

Required Skills

12 years of experience as an onsite Project Manager.
Experience managing AMS projects.
Strong delivery experience in Application Maintenance and Support (AMS).
Expertise in SLA and KPI management.
Strong risk management and governance experience.
Excellent client-facing and internal communication skills.
Strong organizational skills with attention to detail and the ability to manage multiple priorities.
Strong problem-solving and conflict resolution skills.
Experience managing large and distributed teams.
Japanese language capability to understand existing system specifications and design documents.
English communication skills to collaborate effectively with offshore teams.

Work Style:

Work location will be either at the company office or customer site.
Hybrid working style with approximately 2-3 days per week at the office or customer location.

Required Skills:

About the Position:

Responsibilities:

Own overall service delivery across AMS support and development engagements.
Ensure adherence to SLA/KPI commitments and service quality targets.
Implement service improvement plans and drive operational excellence.
Manage incident change and problem management processes.
Act as the primary interface for client stakeholders.
Conduct governance meetings service reviews and escalation management.
Align delivery roadmaps with customer business goals.

Required Skills

12 years of experience as an onsite Project Manager.
Experience managing AMS projects.
Strong delivery experience in Application Maintenance and Support (AMS).
Expertise in SLA and KPI management.
Strong risk management and governance experience.
Excellent client-facing and internal communication skills.
Strong organizational skills with attention to detail and the ability to manage multiple priorities.
Strong problem-solving and conflict resolution skills.
Experience managing large and distributed teams.
Japanese language capability to understand existing system specifications and design documents.
English communication skills to collaborate effectively with offshore teams.

Work Style:

Work location will be either at the company office or customer site.
Hybrid working style with approximately 2-3 days per week at the office or customer location.

Apply Now