Associate Workplace Technology

MSCIs Workplace Technology (WPT) team delivers reliable secure and innovative technology experiences across our global offices. We provide end-to-end digital workplace services from endpoint management and collaboration tools to AV systems networking infrastructure and on-site event technology. Our teams are embedded across 11 facilities globally supporting 30 sites in total. The Tokyo office is a strategically important client-facing location with growing operational demands including frequent internal and external events VIP visits and the need for local Japanese-speaking vendor and building management coordination. As MSCI continues to invest in AI-driven automation and modern workplace solutions the WPT team is expanding dedicated on-site support in key APAC offices to ensure operational excellence reduce dependency on travel and third-party site-hand costs and deliver proactive high-quality service to the business.

On-Site IT Support & Incident Management:

• Serve as the primary on-site Workplace Technology engineer for the Tokyo office providing hands-on support for laptops desktops printers peripherals and mobile devices.
• Manage and resolve incidents and service requests via ServiceNow ensuring timely prioritization SLA adherence and quality resolution.
• Provide advanced troubleshooting for Windows 11 macOS Microsoft 365 Outlook Teams VPN remote connectivity and enterprise applications.
• Support employee onboarding and offboarding device provisioning account setup workstation configuration and asset lifecycle management.
• Provide remote support to users working from home and assist with regional sites as needed.

Audio Visual & Event Technology Support:

• Manage and maintain AV systems in conference rooms collaboration spaces and executive boardrooms.
• Provide end-to-end IT and AV support for internal events (town halls all-hands leadership sessions) and external client-facing events.
• Ensure seamless technology delivery during VIP and executive visits client presentations and investor meetings.

Network Infrastructure & Vendor Coordination:

• Support and troubleshoot Wi-Fi network access points LAN/WAN connectivity and telecom infrastructure.
• Act as the local liaison with Japanese-speaking vendors building management and telecom/network service providers.
• Coordinate with regional and global infrastructure teams for escalations change management and project delivery.
• Support office moves workspace reconfigurations and facility technology upgrades.

Projects Automation & Continuous Improvement:

• Participate in and lead local aspects of global and regional WPT projects (office buildouts technology refreshes platform migrations).
• Contribute to AI and automation initiatives identify opportunities to leverage AI tools (e.g. Intelligent ticket triage self-service automation) to reduce manual workload and improve service delivery.
• Proactively identify recurring issues propose root-cause solutions and contribute to knowledge base articles.
• Stay current with emerging workplace technologies AI developments and industry best practices.

• Bachelors degree in Computer Science Information Technology or a related technical field or equivalent practical experience.
• 3 years of experience supporting a global Windows desktop environment with advanced troubleshooting and problem-solving skills.
• Strong knowledge of Windows 11 macOS Microsoft 365 Azure Active Directory / Entra ID Microsoft Intune Autopilot and modern endpoint management.
• Experience with collaboration and conferencing solutions (Microsoft Teams Zoom) VPN Wi-Fi and VDI environments.
• Hands-on experience with AV systems conference room setups digital signage and live event technology.
• Proficiency with ITSM platforms preferably ServiceNow including incident request and asset management workflows.
• Fluency in Japanese (native or business-level) and professional-level English essential for vendor coordination building management and cross-team communication.
• Strong interpersonal skills with the ability to support VIP users executives and client-facing environments with professionalism and composure.
• Self-motivated proactive and able to work independently while collaborating effectively with a distributed global team.

• Experience with or keen interest in AI and automation tools chatbots intelligent ticket routing AI-assisted troubleshooting prompt engineering or AI-driven service management platforms.
• Familiarity with Conditional Access Policies PowerShell scripting networking services (DNS DHCP TCP/IP) and Digital Experience Monitoring tools.
• Experience with asset management via CMDB Device-as-a-Service models and hardware procurement processes.
• Microsoft certifications (e.g. MS-102 MD-102 AZ-900) or equivalent industry certifications.
• Financial services industry experience.
• Curiosity and eagerness to learn and explore new technologies with a growth mindset and willingness to experiment with emerging tools and platforms.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform AI Learning Center LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our vision to power better decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data analytics and indexes supported by advanced technology set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners private-market sponsors and investors hedge funds wealth managers banks insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

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