All programs Academy for Customer Success JAPAN (Hybrid)

We help the world run better

At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

The SAP Next Gen - Academy for Customer Success is a global development program designed for talent who are early in their career.

Who Youll become

Lets help you decide - which program is right for you

Solution Sales Executive (SSE) Responsibilities

The SSEs primary responsibilities include prospecting qualifying selling and closing new business to existing and net new customers. The SSE empowers our customers to achieve their full potential by understanding their strategy unique business goals and desired outcomes thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.

• SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll talent management employee experience management HR analytics workforce planning and sales performance management.
• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management analytics application development and integration intelligent technologies and AI. Understanding of Integration Application Data Infrastructure and Security technology domains.

Solution Advisor Responsibilities

A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team a Solution Advisor is the subject matter expert responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions executive meetings and presentations and will deliver software demonstrations that help the customer understand SAPs unique value addition to deal support the Solution Advisor will participate in marketing events will lead Design Thinking sessions and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management analytics application development and integration intelligent technologies and AI. Understanding of Integration Application Data Infrastructure and Security technology domains.

Customer Success Manager (CSM) Responsibilities:

The Customer Success Manager partners with customers post-sale to ensure they achieve ongoing business value from their SAP solutions. As the strategic point of contact within an assigned solution portfolio the CSM guides customers through the lifecycle from onboarding and adoption to value realization renewals and growth. The CSM drives customer satisfaction retention and expansion by monitoring customer health managing key milestones and aligning solutions to customer outcomes. Working closely with Sales Solution Advisors and delivery teams the CSM coordinates cross functional resources to mitigate risk and identify optimization and upsell opportunities.

• SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
• SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll talent management employee experience management HR analytics workforce planning and sales performance management.

What Youll Bring

Sales Program

• 23 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes.
• Experience generating opportunities qualifying leads and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.

Solution Advisory

• 2-3 years of professional experience with a strong foundation in technical and business processes exposure to relevant technologies/ solutions and customer-facing skills.

• Technical and business process knowledge combined with strong complex problem-solving skills to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.

CSM Program

• 23 years of experience supporting customers and driving business transformation ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

For All

• A cooperative and productive approach to working relationships internally and externally.
• A strong ability to quickly learn new concepts adapt to changing environments and apply knowledge to deliver results.
• An understanding of AI fundamentals uses and ethics to identify business problems solvable with AI; AI Adoption Mindset Agentic AI Day-to-Day Practice and Context Engineering.
• Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Japanese to engage with our global network.
• A curious and agile mindset with a passion for learning and the resilience to adapt in a fast-paced evolving environment.
• Strong problem-solving project management and creative thinking skills with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that supports inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies especially artificial intelligence paired with a results-oriented approach and the courage to take initiative.

Important Upcoming Milestones

Bootcamp Challenge Date:10th November 2026

Onboarding Date: 1st March 2027

About SAP Next Gen - Academy for Customer Success

The Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network collaborate with customers to solve real business challenges and gain hands-on experience with world-class cloud solutions all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPAcademyforCustomerSuccess

#SAPNextGen

SAP Next Gen is our global experience for students and early talent (03 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network tailored development opportunities and the ability to contribute to high-impact projects across the business.

SAPs employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and general our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of our program which will likely involve participants spending four (4) weeks spread across two trips (May and September) in San Ramon California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.

During intensive phases of the program it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such vacation will not be approved during some critical times of the program.

We are SAP

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Candidate must currently possess unrestricted work authorization for the country where they are applying and do not require current or future employer sponsorship for a visa or work permit.