ACES Manager, On The Road improvement, ACES OTR CI

Amazon Logistics Last Mile (AMZL) is currently focusing on expanding our delivery network in Japan to serve more number of Customers with better speed and cost.

The Program Manager of the Amazon Customer Excellence System (ACES) team is responsible for improving Quality speed and cost of our on road delivery process to expand and optimize our AMZL network across Japan. This position will work with cross-functional teams and lead various programs to sustain and improve the last-mile on road delivery process.

There are 2 main types of tasks in AMZL OTR (On the Road) ACES team:

1. The role of OTR ACES controls the productivity improvement of all last miles. This has a huge impact on costs so the role agrees with internal stakeholders to create annual targets for productivity improvement. the role also perform weekly/ monthly/ quarterly analysis of the targets to reach the goal and create new action strategies.

2. Deploy various technological solutions and tools for Japan to enhance and improve delivery quality and productivity and also to improve delivery experience of our delivery associates as well as end Customers. ACES team is also responsible to establish standards for the new tools and processes deployed.

The role has domestic travel to visit field locations is expected for standardization and field data collection however it can be planned and managed by myself to advance my knowledge and projects.

This position requires self starter and strong ownership attitude to identify and work on improvement opportunities. This job involves collecting and analyzing data from various systems improving the processes and also visits to delivery stations & negotiations with stakeholders for implementing the improvements.

More Information (Japanese Only)
Department: Last Mile(AMZL)
Job:Program / Project Management
Location:Tokyo Office



Key job responsibilities
- Lead to implement various programs with huge stakeholders as project manager.
- Creation and revisions of work standards of delivery stations related to safety quality productivity
- Leading process improvements based on gathered data and field observations feedbacks and by drawing logical conclusions based on the data collected
- Implement high impact improvements (Kaizen) with Operations teams and also create mechanisms to sustain the culture of kaizen in operations

A day in the life
This position requires strong relationships and communication across regions for implementing various improvement initiatives and deploying new processes or tools for example:
-Collaborating with other networks such as North America/Europe to share best practices and developing ideas to deploy those best practices in Japan
-Collaborating with Operations teams and leaders for implementing process improvements
-Conducting cost simulations using available data to negotiate and convince stakeholders to approve the processes or tools to be deployed
-Making plans and conducting pilots to validate the effectiveness of process improvements or tool deployments

About the team
ACES team is a highly diverse team which consists of members from all backgrounds such as Manufacturing Consulting Sales and new graduates. OTR ACES team has many members that experience in project management and process improvement/creation in several industryrather than experience of logistics or last mile.

In ACES team we have regular knowledge sharing meetings task based learning sessions and team building activities which contribute to keep the team connected but also help sharing knowledge skills and develop the team.

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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