Account Manager, Japan

Class: Full-time AND Permanent

Legal Employer: StoneX Securities Co. Ltd.

Report to: VP Senior Manager Retail China & Japan

Company Overview:

Retail: Empower individual investors and yourself in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals master an exciting world of wealth management tools.

Position Purpose:

We are looking for a motivated and commercially driven Account Manager to join our Japan client-facing team. This role is ideal for professionals with strong sales potential and an interest in financial markets.

The Account Manager will focus on client conversion onboarding and long-term relationship management supporting the growth of the client base through high-volume outbound and inbound engagement.

You will work closely with manager of the team to develop product knowledge sales skills and client management capabilities in a KPI-driven addition there will be strong collaboration with the marketing team for arranging and participating in customer events.

Primary duties willinclude:

• Proactively contact inbound and outbound opportunities to convert them into traded accounts
• Support clients through onboarding account setup and initial funding process
• Maintain high daily contact volume and consistent follow-up cadence via phone email and live chat
• Assist new clients with platform usage funding and trading basics
• Maintain regular contact with newly converted clients to encourage activation
• Introduce and promote referral programmes to eligible clients
• Log all client interactions accurately in CRM systems
• Monitor conversion pipeline and prioritise high-potential leads
• Provide tailored solutions aligned with client profile and trading needs
• Manage and grow a portfolio of active clients including high-value clients
• Maintain structured proactive engagement (calls meetings targeted follow-ups)
• Monitor client behaviour and proactively address churn risks
• Identify opportunities to increase deposits trading activity and product adoption
• Achieve daily weekly and monthly KPIs (e.g. call volume conversion rate revenue target)
• Participate in webinars

To land this role you will need:

• At least 2 years experience in sales customer service or financial services
• Strong interest and knowledge in FX/CFD or financial markets
• Strong communication analytical and relationshipbuilding skills.
• Strong analytical and problem-solving skills with the ability to build client relationships
• Highly motivated KPI-driven and resilient
• Strong multi-tasking skills and detail-oriented
• Excellent verbal and written communication skills in both Japanese and English
• JSDA and Representative License