[Abiomed] Field Service Engineer

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部門:APAC Field Service

勤務地:東京

職務内容

サービスエンジニアはAbiomedの医療機器であるAutomatedImpella Consoleに関する社内サービス業務を主に担当します主な業務には保守ソフトウェアおよびハードウェアのアップデートトラブルシューティング修理装置および関連サービス資産の管理が含まれます

また保守契約関連業務正確なサービス活動記録の維持SalesQualityAssuranceSupplyChainその他関係部署との緊密な連携を通じて円滑な顧客サポートとサービスオペレーションの継続性を支援します

社内サービス業務に加えて装置の設置およびデバイス接続設定のために顧客施設を訪問する場合があります顧客施設訪問時にはサービス関連手順および技術情報について臨床工学技士および病院事務担当者に明確に説明し適切な理解を促します

主な職務

• Abiomedの医療機器であるAutomatedImpellaConsoleの社内保守ソフトウェアおよびハードウェアのアップデートトラブルシューティング修理を実施する

• ローナーコンソール校正ツールスペアパーツ在庫管理発注サポート使用履歴管理を含む装置およびサービス関連資産を管理する

• 保守契約関連業務を支援しサービス計画販売代理店とのコミュニケーション見積書およびサービス契約書など必要書類の調整を行う

• 必要に応じて主に装置の設置およびデバイス接続設定に関するオンサイトサポートを提供する

• 顧客施設訪問時に臨床工学技士および病院事務担当者に対してサービス関連手順および技術情報を説明する

• Salesからエスカレーションされたサービス依頼に対して関係者と連携しながらタイムリーな社内対応を行う

• SalesQualityAssuranceSupplyChainその他関係部署と緊密に連携しサービスオペレーションおよび顧客ニーズを支援する

• SalesforceSAPその他必要なシステムに正確なサービス記録を維持する

• 必要なサービストレーニングに参加する海外トレーニングを含む場合があります

応募資格

必須条件

• 病院での臨床工学技士または医療機器業界におけるフィールドサービスエンジニアとして3年以上の経験

• 機械電気ネットワークソフトウェアシステムに関する基礎知識

• 臨床工学技士病院事務担当者販売代理店社内関係者と円滑にコミュニケーションできる能力

• MicrosoftWordExcelPowerPointOutlookを含むMicrosoftOfficeアプリケーションの使用スキル

• 日本語でのネイティブレベルのコミュニケーション能力

• 英語の技術マニュアルを読解しサービス関連コミュニケーションに必要な英文メールを作成できる能力

歓迎条件

• SAPおよびSalesforceの使用経験

• Globalチームとの会議トレーニングコミュニケーションに対応できる英語スピーキングスキル

<社内の方へ>

応募の際はAskGS内の社内公募ガイドラインをご一読いただき応募ください現職が18か月未満の方は応募前に上長及び担当BUHRの許可を取ってから応募ください複数同時応募不可になります

在籍期間に関わらず書類選考を通して1次面接に進んだ場合は社内公募に応募し選考に進むことを上司に報告してください

社内紹介を行う場合はASK GS上のEmployee Referral Programの詳細を理解した上でコンプライアンスを守って紹介したものとみなします

Job Title: Service Engineer

Department: APAC Field Service

Location: Tokyo

Job Description:

The Service Engineer is primarily responsible for in-house service operations for the Automated Impella Console an Abiomed medical device. Key responsibilities include maintenance software and hardware updates troubleshooting repair and management of equipment and related service assets.

The role also supports service agreement operations accurate service activity records and close coordination with Sales Quality Assurance Supply Chain and other internal departments to ensure smooth customer support and operational continuity.

In addition to in-house service activities customer site visits may be required for equipment installation and device connectivity setup. During site visits the Service Engineer communicates clearly with medical engineers and hospital administrative staff to ensure proper understanding of service-related procedures and technical information.

Responsibilities:

• Perform in-house maintenance software and hardware updates troubleshooting and repair of the Automated Impella Console an Abiomed medical device.

• Manage equipment and service-related assets including loaner consoles calibration tools spare parts inventory control ordering support and usage tracking.

• Support service agreement operations including service planning dealer communication and coordination of required documentation such as quotations and service agreements.

• Provide on-site support when required mainly for equipment installation and device connectivity setup.

• Explain service-related procedures and technical information to medical engineers and hospital administrative staff during customer site visits.

• Support timely internal responses to service requests escalated by Sales and coordinate with relevant stakeholders as needed.

• Collaborate closely with Sales Quality Assurance Supply Chain and other internal departments to support service operations and customer needs.

• Maintain accurate service records in Salesforce SAP and other required systems.

• Participate in required service training including overseas training when needed.

Qualifications:

Must have

• Minimum 3 years of experience as a medical engineer in a hospital or as a field service engineer in the medical device industry.

• Basic knowledge of mechanical electrical network and software systems.

• Strong communication skills with medical engineers hospital administrative staff dealers and internal stakeholders.

• Proficiency in Microsoft Office applications including Word Excel PowerPoint and Outlook.

• Native-level Japanese communication skills.

• Ability to read technical manuals in English and write emails in English for service-related communication.

Preferred / Optional

• Experience with SAP and Salesforce.

• English speaking skills for meetings training or communication with global teams.

If you are Japan employee please read Internal Application Guideline in Ask GS. Especially if you are less than 18 months in your current role you are required to obtain application approval from your current manager as well as your respective BUHR. If you are Japans employee you are not able to apply for multiple positions at once.

Once you move to 1st interview stage please make sure to inform to your current manager.

For Employee Referral Program (ERP) please read and understand the details of Employee Referral Program in Ask GS and make a compliant referral.

Required Skills:

Preferred Skills: