2027 Bloomberg Customer Support Representative (Japanese Speaker) Tokyo

Bloomberg

Job Location:

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

2027 Bloomberg Customer Support Representative (Japanese Speaker) - Tokyo

Location

Tokyo

Business Area

Technology Support

Ref #

Description & Requirements

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information people and ideas. The company delivers data news and analytics through innovative technology and provides real time financial information to more than 325000 subscribers globally.

In a career at Bloomberg you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open inclusive and collaborative and in providing a work environment that empowers our employees to thrive contribute meaningfully and be their best.

Whats The Role

Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology If so consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support this role youll be supporting the worlds leading financial professionals by helping them gaining access to the Bloombergs powerful tools and data enabling them to make critical decisions in real time.

As a Bloomberg Customer Support professional you play a key role in two critical focus areas: to provide exceptional customer service to a broad range of clients and ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues.

You will be responsible for supporting client onboarding by handling the installation and setup of Bloomberg software managing license and login-related queries and configuration of proprietary hardware (such as biometric authentication device and keyboards) as well as other technical and login support for our mobile and desktop applications. Support is delivered over the phone email and via Bloomberg Instant Messaging. Youll also proactively reach out to clients to assist with license activation hardware setup and software configuration ensuring timely secure and seamless access to our addition you will collaborate with internal teams across functions and regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard.

Secondly you will connect with our clients including CEOs and executive managers who rely on proprietary data and insights by providing technical training on the Bloomberg Terminal and connecting them to relevant internal teams based on the Bloomberg products and platforms they use. You will be part of a global team of over 500 professionals collectively supporting clients in more than 15 languages. Its a unique opportunity to contribute to the success of global market participants while building your own expertise in a dynamic fast-paced environment.

Who you are:

You come to work with a purpose understanding the fast paced environment our clients operate in. You are curious passionate about client service and excellence and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day and where you challenge and support your colleagues to innovate grow and consistently deliver outstanding service possible.

Whats in it for you
We provide all new hires with an 8-week training program which covers aspects such as an introduction to Bloomberg products and services our clients a broader insight into global financial markets general daily inquiries product setup and hardware and troubleshooting.

Youll never stop invest in your career and coupled with our unrivaled approach to career development and help you expand your skills and opportunities in this role through project involvements. As a Bloomberg Customer Support Representative you will have the opportunity to be involved in mentoring recruiting quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales Data Technical Support Finance Enterprise Services and Corporate Admins.

This is an entry level role whereyoull need to have:

* A minimum of a Bachelors degree and the ability to start in 2027

* Business proficiency and fluency in English and Japanese to support respective clients

* A passion for delivering outstanding customer service to clients through live interactive media (e.g. phone messaging etc.)

* Demonstrated interest in financial markets or technology with the aspiration to grow in financial/fintech services industry (example: degree major work/internships or extracurricular activities)

* Exposure to customer support or stakeholder engagement of various profiles through school work/internships or extracurricular activities

* Willingness to learn new technologies and ability to retain and apply new information

* Excellent attention to detail with an aptitude for working quickly and accurately under pressure

* Effective multi-tasking and problem solving skills with the ability to work independently and as part of a larger global team

* An interest in progressing a career within Bloomberg

Wed love to see:

* Curiosity to identify research and resolve customer technology software and hardware issues

* Awareness of data management privacy and information security

* Aptitude to work within highly connected and software-based systems

Youll need to be able to:

* Occasionally work weekends or on a bank holiday (weekday off in lieu)

Please note this is a two stage application process. Following the submission of your main application you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.

If this sounds like you:

Apply if you think were a good match. Well get in touch to let you know what the next steps are but in the meantime feel free to have a look at this: Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture values and the people behind our success.

Required Experience:

Unclear Seniority

2027 Bloomberg Customer Support Representative (Japanese Speaker) - Tokyo Lo...