Technical Support Specialist
Job Location:
Job Location:
Cinisello Balsamo - Italy
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
10 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for a Technical Support Specialist on behalf of our partner RISCO.
RISCO is a global leader in smart security solutions providing advanced intrusion detection systems cloud-based security platforms and integrated monitoring technologies for residential commercial and enterprise customers worldwide.
The company is looking for a Technical Support Specialist to provide after-sales technical support for Smart Home and Smart Building automation solutions working closely with partners installers distributors and customers across the Italian market.
Responsibilities
- Provide technical support and remote diagnostics to resellers distributors installers system integrators and end users
- Analyze technical issues and deliver effective troubleshooting solutions
- Support the deployment configuration and maintenance of smart home building automation networking and security systems
- Maintain technical documentation and product knowledge resources
- Deliver technical training sessions for installers and system integrators
- Manage support tickets and coordinate on-site activities when required
- Handle RMA processes and analyze returned products
- Report recurring technical issues and customer feedback to internal technical teams
- Identify opportunities to promote additional products and services
- Collaborate closely with technical support and sales teams
Please note: As part of the hiring process all candidates are required to complete an AI interview.
Requirements
- Previous experience in technical support system installation or deployment
- Experience with smart home building automation security networking HVAC electrical fire protection or video surveillance systems
- Experience working in a B2B technical support environment
- Strong analytical troubleshooting and problem-solving skills
- Good understanding of installation processes and project implementation
- Experience with technical documentation and reporting
- Experience delivering technical training is an advantage
- Conversational English
Required Skills:
- Previous experience in technical support system installation or deployment - Experience with smart home building automation security networking HVAC electrical fire protection or video surveillance systems - Experience working in a B2B technical support environment - Strong analytical troubleshooting and problem-solving skills - Good understanding of installation processes and project implementation - Experience with technical documentation and reporting - Experience delivering technical training is an advantage - Conversational English
