Technical Support Europe Immunoassay

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At first glance youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard be supported and always be yourself. Were building a culture that celebrates backgrounds experiences and perspectives of all our associates. Look again and youll see we are invested in you providing the opportunity to build a meaningful career be creative and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

We are seeking a dedicated and knowledgeable Hardware Immuno System Technical Support Specialist to join our team. The ideal candidate will have extensive experience with hardware systems particularly within the Medical Device industry. This role is crucial in ensuring our customers receive timely and effective technical support for our diagnostic hardware products. The Hardware System Technical Support Specialist will handle troubleshooting maintenance and repair inquiries ensuring high levels of customer satisfaction and product performance. Hes responsible for Pro-active actions to ensure the best efficiency in Service organization across Europe.

Key Responsibilities:

• Technical Support and Troubleshooting: Provide expert-level technical support for diagnostic hardware systems including instruments devices and related peripherals. Immunoassay system knowledge will be considered a plus.

• Customer Assistance: Respond promptly to customer inquiries when local engineer needs support through virtual or on-site visits support.

• Product Knowledge and Training: Maintain an in-depth understanding of the diagnostic hardware product line including specifications functionalities and common issues.

• Quality and Improvement: Monitor and analyze support metrics to identify trends recurring issues and areas for improvement on service efficiency and cost of parts.

Qualifications:

• Associates degree or Bachelors degree in Biomedical Engineering Electronics Information Technology or a related field.

• Minimum of 3 years of experience in technical support specifically with hardware systems in the diagnostics or medical device industry.

• Strong understanding of diagnostic hardware systems including installation maintenance troubleshooting and repair.

• Excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues.

• Strong verbal and written communication skills with the ability to clearly convey technical information to non-technical users both English and Italian.

Working Conditions:

• This role is Remote based with travel in Europe required to client sites or meetings around 70% of the total time available.

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