Technical Support Engineer | SAJ Electric | Italy (Remote)

SAJ is a global manufacturer and innovator of smart energy storage solutions. Since its founding in 2005 the company has also offered advanced products in power generation and industrial automation. Guided by the principle technology-driven and service-oriented SAJ covers the entire value chain from research and development (R&D) and production to operation and service. Driven by a successful localization strategy and a presence in over 80 countries the company pursues the clear goal of becoming the worlds leading brand in the industry and actively shaping a green future through safe and reliable technologies.

Key Responsibilities

• Provide pre-sales technical support to Sales Managers distributors installers EPCs and key customers including product selection system configuration and technical solutions.
• Deliver after-sales technical support troubleshooting installation commissioning communication software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings visits and project support.
• Support new product launches technical training webinars workshops and customer events in the Italian market.
• Collect and communicate customer requirements market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation including firmware software compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals FAQs troubleshooting guides and training materials.
• Work closely with Sales Product Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelors degree or above in Electrical Engineering Electronics Renewable Energy Automation or a related technical field.
• Relevant experience in solar PV inverter battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems inverters batteries electrical systems and system commissioning.
• Previous experience in technical support field service application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers distributors EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.