Technical Service Specialist Abruzzo e Marche
Job Summary
Primary objective of the position
Technical Service Specialist is responsible for performing planned maintenance activities hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
Major accountabilities
Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
Schedules and perform planned maintenance (PM) activities
Assists with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS) service key performance indicators achievement and economic growth and profitability per district.
Educational background
Bachelor degree or equivalent experience is required
Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.
Requirements / Work experience
2/3 Years experience in a similar position
Successful engagement with customers specifically lab staff
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
Required Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more