Technical Service and Product Manager H&P EMEA

Synthomer is a leading supplier of high-performance highly specialised polymers and ingredients that play vital roles in key sectors such as coatings construction adhesives and health and protection growing markets that serve billions of end users worldwide. Headquartered in London UK and publicly listed there since 1971 we employ c.3900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe North America and Asia. Around 20% of our sales volumes are from new and patent protected products.

At our innovation centres of excellence in the UK Germany China Malaysia and Ohio USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs with an increasing range of sustainability benefits. Since 2021 we have been proud holders of the London Stock Exchange Green Economy Mark which recognises green technology businesses making a significant contribution to a more sustainable low-carbon economy.

Located within one of the most strategic industrial hubs in the Filago (BG) area Synthomer S.r.l. specializes in the production of synthetic latexes in aqueous emulsion (NBR and SBR). These materials are the foundation of countless applicationsfrom paper to carpets from rugs to non-woven fabrics and adhesive tapes disposable and reusable gloves.

What truly sets us apart is our strong commitment to building a safer healthier and more sustainable future. For us protecting the environment health and workplace safety (SHE) isnt an added value: its a core part of how we do business.

Every day we strive to reduce our environmental impact minimize the use of natural resources and eliminate any potential risks for those who work with us or use our products.

We believe in continuous improvement in the power of ideas and in the value of collaboration among diverse individuals. Thats why we are committed to fostering an inclusive dynamic and inspiring environment where every talentregardless of gender age or backgroundcan grow and thrive.

In line with our company culture we have implemented second-level agreements that support employee well-being and promote a healthy work-life balance.

We are proud of our certifications UNI EN ISO 45001 EMAS and WHP which reflect our concrete commitment to quality environmental responsibility and workplace safety.

If youre looking for a place where your skills can make a difference and your ambitions can truly take shape you might be the right fit for our team.

This position is open to all qualified individuals regardless of gender age sexual orientation gender identity nationality ethnic origin religious belief disability or any other characteristic protected by law.

Purpose of the Job

Ensure customers receive high quality technical service support being a key part of Synthomers added value in the market.
Analyse the market needs and ensure that we develop and offer the most suitable products/solutions to the market forging a sustainable customer tie.
Driving the profitable growth of the H&P Division. Define a consistent product strategy to increase both the market position and profitability across the assigned regions aligning with the global business unit growth plan. Responsible for pricing strategy margin and profitability.

Main Accountabilities

• Support new product development projects by translating customer requirements into new product specifications and evaluating new product candidates performance by in-house trials and field performance evaluations.
• Recommend products and support product positioning by demonstrating the value of Synthomer products in existing and new applications. Qualify Synthomers products supporting trials at customers sites manage and direct customers in planning processing development approval and usage of Synthomer products within current and upcoming regulatory frame promoting and securing Synthomers business.
• Register both customer data and current projects and keep them up to date in Synthomers CRM data base.
• Bring forward ideas of product design product application and process technology by VoC initiatives. Collect customer requirements and market insights for new/next generations of product.
• Deliver technical presentations on customer visits conferences and trade shows. Define and edit technical data sheets.
• Develop relationships with technical/operational personnel at customer accounts.
• Handle and resolve complaints in coordination with Synthomer laboratories logistics and production. Ensure these activities are recorded in Synthomers data base Complaint manager and close cases in a given time frame.
• Trouble shooting - Assist customers/distributors to sort out their issues when working with Synthomer products.
• Retrieve and distribute intelligence on market situation development and business opportunities supporting marketing/production management in budgeting and forecasting. Support the business plan for sales by supporting new opportunities and maintaining/supporting the current customer base and distribulors.
• Assist Marketing Commercial Management and Sales team with information on existing products & new product launches including training and customer communications.
• Support projects of the relevant applicalion labs. Transfer customer requests to the application lab team. Define lab activities evaluate and report the findings.
• Provide technical training to new employees distributors cuslomers Synthomer R&D & production management.
• Be an active part of relevant SBU and segment meetings such as Synthomers product management review (PMR).
• Make sure SHE-standards are kept in the relevant scope of responsibility being compliant to Synthomers SHE-system including internal contractual and legal term.
• Responsible for setting the price strategy and to monitor and improve profitability in the assigned regions.
• Set and monitor commercial growth targets engaging with the sales teams on developing performance goals with a view to profitable growth.
• Develop and execute the Product Strategy to grow the business managing the product lifecycle and ownership of the product portfolio.
• Define the technology needs for new business growth including new opportunities recipe optimisation and guiding operations on asset strategy and production cost.
• Work with procurement to ensure that the best possible material prices are available for this segment and understand raw material market trends to define the pricing strategy.
• Develop understanding of the global and regional market shape and size establishing central databases and technogly and knowledge hub.
• Identify and develop new business opportunities working with customers and tech service to realise commercial and technical opportunities. Reviewing current performance competiveness of the products and understanding what is needed to maximise value selling across regions and globally.
• Develop with Marketing product launch plans for effective new product introduction to market.
• Work with Marketing R&D and Technical Service to identify new technical opportunities and develop business cases to support.
• Support the Global Business Directors on global Industry strategy price management across the business where relevant and specific commercial projects such as capex business cases and managing the commercial delivery to support specific capacity increases.

Work contract: permanent

Requirements & Knowledge and skills

Degree in Chemistry Chemical Engineering or a related field.
Initial experience or strong interest in Technical Service Product Management or similar roles within the chemical industry is an advantage.
Knowledge of polymer/latex systems and industrial applications is a plus.
Ability or strong potential to translate customer needs into product solutions and support new product development.
Understanding of market dynamics pricing and profitability drivers is an asset.
Customer-focused mindset with good communication and stakeholder management skills.
Analytical and problem-solving approach with a proactive and results-oriented attitude.
Ability to work in international and cross-functional environments.
Fluent in English; additional languages are a plus.
Willingness to travel across EMEA and occasionally to Asia.
Strong learning agility and curiosity with the ability to quickly develop technical and business knowledge.

Benefits

Annual company bonus

Subsidised canteen

Smart working

Training

Company social events throughout the year

WHP (Workplaces Health Promotion) project

Employee Assistance Programme

Compensation (range)

40.000 70.000 gross annual salary. The final offer will be aligned with the candidates experience skills and internal equity.

CLA: CCNL per gli addetti allindustria chimica

Global Benefits Overview

• Competitive market-aligned compensation

• Discretionary global bonus scheme

• Discretionary Long-Term Incentive Plan (LTIP) for senior positions

• Company car or car allowance varies by region and role

• Healthcare tailored to regional locations

• Parental leave and family support maternity paternity adoption (aligned with regional policies)

• Working options flexibility where it matters based on role and business needs

• Learning & development opportunities training online platforms buddy/mentorship programs Internal Synthomer University with L&D offers

• Wellbeing support employee assistance program (EAP) mental health resources wellbeing initiatives

• Retirement / pension contributions plans vary by country

• Culture of Inclusion where everyone can thrive

• Performance culture global reward & recognition programmes