Technical Application Specialist
Job Location:
Monthly Salary:
Posted on:
15 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JOB DESCRIPTION:
The role
The Application Specialist supports the sales process and maximizes customer value through presales and postsales technical support and education. This role is essential in building strong customer relationships ensuring high satisfaction levels and acting as a trusted brand ambassador for Abbott.
You will work closely with Sales Representatives Sales Managers Scientific Liaison and officebased teams to drive commercial success and organic growth.
Customer scope
You will support a broad range of customer segments including:
- Public and private hospitals
- Centralized and core laboratories
- Emergency Departments and other hospital units
Key responsibilities
Presales to postsales customer activities
- Partner with the sales team to execute presales activities including identification of technical stakeholders product demonstrations user trials and tailored connectivity solutions
- Develop adapt and track educational materials; capture and communicate evaluation outcomes
- Plan and execute new customer implementations including workflow adaptation device installation connectivity setup user training and postinstallation followup
- Provide technical support to customers including troubleshooting software updates new connectivity solutions and additional training
- Assess when to manage issues directly or escalate to European Technical Support ensuring followup until full resolution
Ongoing collaboration
- Act as a link between the Commercial team and Informatics to stay aligned on connectivity solutions
- Work closely with office teams to ensure documentation and procedures are accurate compliant and properly recorded in the CRM system
- Share technical knowledge with the sales team to strengthen customer value and competitive differentiation (tips best practices device functionality)
- Support Sales and Management on strategic priorities and key accounts proactively contributing ideas to improve customer satisfaction
- Contribute to tender submissions and contract preparation for key customers
- Collaborate with Marketing on product demonstrations congresses internal meetings and training events
- Work with Scientific Liaison on key site studies and KOL relationship
- Bachelors degree in Biology Biochemistry Microbiology Pharmacy or Biomedical Engineering
Experience & skills
- 5 years of experience in the medical or diagnostics industry (In Vitro Diagnostics preferred)
- Experience with IT connectivity of diagnostic or medical devices to hospital LIS/HIS systems
- Strong customerfocused mindset with proven technical and commercial capabilities
- Excellent communication teamwork and relationshipbuilding skills
- Strong time management prioritization and ability to work autonomously
- Solid understanding of diagnostic products technical solutions and industry terminology with the ability to quickly learn new concepts
- High proficiency with digital tools and applications including connectivity software Microsoft Office (Excel PowerPoint) and webconferencing platforms (Teams WebEx)
Languages
- Italian: fluent
- English: fluent
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Italy > Rome : Via Giorgio Ribotta 9
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
