Field Application Specialist (fmd)

Wondering whats within Beckman Coulter Diagnostics Take a closer look.

At first glance youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard be supported and always be yourself. Were building a culture that celebrates backgrounds experiences and perspectives of all our associates. Look again and youll see we are invested in you providing the opportunity to build a meaningful career be creative and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Field Applications Specialist (FAS) for Beckman Coulter Diagnostics is responsible to provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

This position is part of the European Implementation Team and as FAS you will be located in Italy (Rome area) supporting our local customers and impacting directly patients health and overall well-being. At Beckman Coulter our vision is to relentlessly reimagine healthcare one diagnosis at a time.

You will be a part of the Field Applications Specialist Team and report to the Field Application Manager responsible for providing frontline support by resolving customer(s) problems and issues through technical scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues train our customers verify the operational performance and data quality of systems. If you thrive in a fast-paced role and want to be part of an extraordinary European post-sales organization-read on.

In this role you will have the opportunity to:
Develop and build knowledge to understand the industry the company the products tools and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
Be supported by a strong leadership team involved in keys projects to deliver successful installations for our Customers that meet their requirements and that of our company.
Provide excellent professional support and training to Beckman Coulters customers.
Maintain customer support logs and internal records in a timely manner resolve issues to deliver a high-quality Customer Experience.

Develop commercial awareness through cross functional support of the business to increase growth opportunities and demonstrate to our Customers our pioneering innovation solutions and new products for the market.

The essential requirements of the job include:
University Scientific degree minimum 1 year of experience in Hematology. Chemical chemistry and immunoassays experience is an advantage.
Fluent in Italian and Professional English. Third European language would be a strong plus.
Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
Ability to travel and provide service in assigned geography as well as periodic travel to other areas and overnight travel.
Ability to work flexible hours as per the business needs.

Travel Motor Vehicle Record & Physical/Environment Requirements:

This role requires extensive travel and field presence with more than 90% of working time spent traveling and supporting activities directly in the field with overnight stays (up to 50%) as needed.

Hold a current valid drivers license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.

FAS operate independently within their geographic territory; however we operate as a team to share standard methodologies mentor and receive expert technical support. Classified as remote worker provided with a company car mobile phone and laptop.

This role is classified under the applicable CCNL as Commercio Terziario Distribuzione e Servizi Confcommercio (individual contributor) III or II level

The expected gross annual salary range for this role is 40.00050.000 determined based on objective criteria such as experience skills and role-related competencies.

This job is also eligible for bonus / incentive pay. This is the target earnings as 10 % of base annual salary subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions.

At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement.
Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
You may not check every requirement or your experience may look a little different from what we outlined but if you think you can bring value to Beckman Coulter we encourage you to apply!

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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