Tech Project Manager

DEADLINE FOR APPLICATIONS

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ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Individual Giving - Tech Project Manager
UNIT/DIVISION: Private Sector Partnerships (PSP) Org. Unit
DUTY STATION: Rome/Italy HQ
CONTRACT TYPE: Regular consultant
DURATION: 11 months

ORGANIZATIONAL CONTEXT
The United Nations World Food Programme (WFP) is the worlds largest humanitarian agency working to create a world with zero hunger. WFP and its partners believe that no child should go to bed hungry and that individual and collective wellbeing can only be achieved if all children women and men get the nutritious food they need to lead healthy dignified lives. Each year WFP assists 90 million people in 83 countries. Every day some 5600 WFP-chartered trucks are on the road 92 planes are in the air and 20 ships are at sea. These numbers speak to WFPs unparalleled reputation as an emergency responder one that is often the first on the scene in the most difficult environments.

WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long-term development programmes aimed at boosting food security local economies education employment and gender equality. While hunger and malnutrition are the worlds largest solvable issues the needs are still immense and growing. 821 million people in the world suffer from chronic hunger.
The Private Partnerships Division (PSP) is responsible for working with the private sector to achieve greater impact in WFPs work. PSP has embarked on an exceptionally ambitious new strategy to raise an additional 1.3 billion dollars for hungry or malnourished people in the next five years and to expand the contribution to WFP from the business sector through effective and sustainable long-term partnerships as well as from private individual supporters around the world. This includes securing new high impact technical partnerships signing significant new corporate deals and growing existing relationships as well as building a base of one million individual supporters.

INDIVIDUAL FUNDRAISING
WFP operates one of the fastest-growing global individual fundraising programmes in the humanitarian sector. Initially launched as a lean digital-focused initiative the programme has evolved into a major strategic driver of income growth with an ambition to raise USD 1.3 billion annually by 2030.

The programme has transitioned from a purely digital model to a digital-first multi-channel approach. While the centralised global team continues to acquire supporters through core digital channels (Meta and Search) it is rapidly scaling additional acquisition channels such as Face-to-Face Direct TV Telemarketing and Direct Mail. This diversification is essential to sustain growth and strengthen donor lifetime value but it also introduces increased operational complexity.

At the same time the programme is shifting from a largely Western-market focus to a more g-local model. Now operating in seven languages it enables more locally relevant engagement and is expanding into high-potential strategic markets including Korea China Italy and the Middle East. This expansion requires robust governance frameworks a strong understanding of fundraising regulations (to the extent relevant or applicable) and effective management of contracts with external partners and vendors.

Supporter engagement is delivered through an integrated multi-channel loyalty ecosystemincluding email SMS WhatsApp outbound telephony and Metaensuring a high-quality donor experience that drives long-term engagement and impact.

In this context of rapid growth and increasing complexity the incumbent will contribute to lead the IG Tech & Products team project management aspect through the effective management of priorities and resources to ensure delivery of enhancements that enable business objectives of the Individual Giving team within the Private Sector Partnerships division. Reporting to the IG Tech & Ops Lead to support delivery of the wider IG Technical Roadmap responsibilities will include management of the day-to-day work of the IG Tech & Products team presentation of plans and actions to IG leadership engagement with vendors and internal UN WFP process governance as required and acting as the subject matter expert.

PURPOSE OF THE ASSIGNMENT
The Technical Project Manager is responsible for owning and continuously improving the delivery management system of the IG Tech & Product team ensuring that work is prioritized planned and executed effectively in alignment with organizational objectives and operational capacity.

The role acts as a critical enabler of team performance by establishing clear project governance structured prioritization workload management execution discipline and stakeholder alignment across internal teams and external vendors.

Under the supervision of the IG tech & Ops Lead the Technical Project Manager ensures that the team is focused on the highest-value initiatives protected from unstructured demand and able to deliver work in a predictable sustainable and transparent manner.

The incumbent is expected to move beyond coordination activities and take full ownership of the project management framework including:
intake and triage of requests
prioritization and capacity planning
delivery tracking and risk management
vendor coordination and accountability
stakeholder communication and alignment
continuous improvement of ways of working and delivery processes

The role also contributes strategically by understanding the broader organizational and fundraising objectives of the team and translating them into effective delivery planning and operational execution.
Success in this role is measured not only by project completion but by the effectiveness predictability and sustainability of the overall delivery system supporting the particular success in this role will be measured through the incumbents ability to:

Ensure predictable transparent and sustainable delivery across the IG Tech & Product team
Improve prioritization and workload management processes reducing inefficiencies and overload
Increase visibility and alignment on priorities timelines and delivery risks
Establish effective governance and execution discipline across projects and initiatives
Improve stakeholder satisfaction through proactive communication and expectation management
Ensure external vendors operate as integrated and accountable delivery partners
Drive continuous improvement of project management processes and operational workflows
Enable the team to focus on high-value work by reducing unstructured demand and improving planning quality
Contribute to a culture of accountability clarity collaboration and operational effectiveness

The ideal candidate is a proactive and highly organized delivery professional who combines strong project management discipline with strategic thinking and stakeholder management capabilities.
The candidate is expected to move beyond task coordination and act as a key enabler of team effectiveness by creating structure clarity and accountability within complex and fast-moving environments.
They should be comfortable managing ambiguity facilitating prioritization decisions and driving operational improvements while building strong relationships across technical and non-technical teams.

ACCOUNTABILITIES & RESPONSIBILITIES

1. Delivery Management & Execution Governance: Own and manage the project delivery management system of the IG Tech & Product team to ensure work is executed in a predictable sustainable and efficient manner.
Key responsibilities include:
Establishing and maintaining structured delivery processes and planning cadences
Managing project timelines dependencies risks and blockers
Ensuring clear visibility on priorities progress and delivery status
Driving execution discipline and accountability across initiatives
Monitoring delivery performance and identifying improvement opportunities
Ensuring work is aligned with team capacity and operational priorities

2. Demand Management Prioritization & Capacity Planning: Lead the intake triage prioritization and workload management processes to ensure the team focuses on the highest-value initiatives.
Key responsibilities include:
Managing centralized intake and prioritization of requests
Assessing workload team bandwidth and delivery feasibility
Supporting decision-making on trade-offs and sequencing of work
Preventing overload and reducing unplanned or low-priority work
Ensuring prioritization aligns with organizational and fundraising objectives
Facilitating transparent planning and capacity discussions with stakeholders

3. Stakeholder Management & Cross-Functional Alignment: Act as a key interface between the IG Tech & Product team and internal stakeholders to ensure alignment transparency and effective collaboration.
Key responsibilities include:
Managing communication on priorities timelines risks and constraints
Facilitating alignment across technical and non-technical stakeholders
Ensuring stakeholder expectations are realistic and clearly managed
Supporting decision-making through clear reporting and escalation mechanisms
Promoting proactive communication and issue resolution
Building strong working relationships across teams and functions

4. Vendor Coordination & Partnership Management: Ensure external vendors operate as an integrated extension of the team and deliver in alignment with agreed priorities timelines and quality expectations.
Key responsibilities include:
Coordinating vendor activities deliverables and dependencies
Integrating vendors into internal planning and delivery processes
Monitoring vendor performance and delivery effectiveness
Managing communication risks and escalation with external partners
Supporting accountability and adherence to agreed standards and timelines
Facilitating effective collaboration between vendors and internal teams

5. Process Improvement & Operational Effectiveness: Continuously improve project management practices delivery processes and operational efficiency across the team.
Key responsibilities include:
Identifying inefficiencies bottlenecks and recurring delivery challenges
Driving implementation of improved ways of working and governance practices
Supporting standardization of tools templates and processes
Leveraging project management tools and AI-enabled solutions to improve efficiency and visibility
Promoting data-driven decision-making and delivery tracking
Embedding continuous improvement practices within the team

6. Strategic Enablement & Team Support: Support the team in translating organizational and fundraising objectives into actionable delivery plans and operational priorities.
Key responsibilities include:
Developing understanding of the teams mandate strategy and operational context
Anticipating delivery needs and supporting forward planning
Ensuring project management decisions support strategic outcomes
Contributing to the creation of an effective collaborative and accountable delivery culture
Supporting leadership in identifying delivery risks dependencies and resource implications
Helping create conditions that enable the team to focus and perform effectively

QUALIFICATIONS AND EXPERIENCE REQUIRED
Education
University degree or relevant educational certificate in Computer Science IT Engineering Professional Software Engineer Business Administration or STEM discipline. This can be replaced by complementary work

experience.
A project management certification such as PRINCE II Agile or other would be advantageous.

Work history
Minimum of 5 years of progressively responsible experience in project management technical project management PMO delivery management or related operational coordination roles
Proven experience managing complex projects or delivery portfolios in fast-paced and multi-stakeholder environments
Experience managing project planning prioritization workload coordination and delivery tracking processes
Experience coordinating cross-functional teams and external vendors/service providers
Demonstrated experience establishing or improving project management processes and operational workflows
Experience using project management tools such as Asana Jira Trello or equivalent platforms
Experience working in Agile Scrum or hybrid delivery environments is desirable
Experience in technology digital transformation product delivery fundraising technology or operational support environments is considered an asset
Experience working in international organizations NGOs humanitarian environments or complex matrix organizations is an asset

Competences
Delivery Ownership & Accountability: Ability to take full ownership of delivery management systems and ensure work is effectively prioritized planned executed
and monitored. Demonstrates accountability for delivery conditions risks and outcomes rather than acting solely as a coordinator.
Strategic Thinking & Prioritization: Ability to understand organizational and team objectives and translate them into clear delivery priorities and operational plans. Capable of balancing competing demands assessing trade-offs and focusing efforts on high-impact initiatives.
Planning & Organizational Management: Strong capability to structure work manage dependencies coordinate timelines and maintain execution discipline across multiple concurrent initiatives in a dynamic environment.
Stakeholder Management & Communication: Ability to build effective working relationships with technical and non-technical stakeholders communicate clearly and proactively manage expectations and facilitate alignment across teams and partners.
Problem Solving & Continuous Improvement: Ability to identify operational inefficiencies analyze root causes and implement practical improvements to processes governance and ways of working.
Collaboration & Partnership Management: Ability to work effectively across multicultural and cross-functional environments including coordinating and managing external vendors and partners as integrated contributors to delivery objectives.

Technical skills
Strong knowledge of project management methodologies delivery governance and planning processes
Ability to manage multiple priorities and coordinate concurrent initiatives effectively
Strong analytical and organizational skills with attention to detail
Ability to assess workload identify delivery risks and support prioritization decisions
Proficiency in project management and collaboration tools (e.g. Asana Jira Confluence Microsoft Project Miro etc.)
Ability to develop reporting dashboards track KPIs and provide delivery visibility
Understanding of Agile and Scrum principles and practices
Familiarity with AI-enabled productivity and project management tools is desirable
The ability to be self-directed and work in a dynamic environment

Language(s)
Excellent command of spoken and written English

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

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All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

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