Social Media Agent Brazilian PT

Social Media Agent Risk Operations (Content Moderation)
Job ID: 34919 34918 34762 34256

Languages: Brazilian Portuguese (Native) & English

Location: Athens Greece

Project: Global Top Client Social Media Platform

Department: Risk Operations (Risk Ops)

Employment Type: Full-time On-site

Interview Deadline:Training Date:

Salary & Bonuses

• 1045.72 gross monthly salary

• Productivity bonus up to 15% of gross salary (performance-based)

• Monthly food allowance up to 80 based on on-site working days

• Benefit of taxi refund when shifts end after 0:00

Work Schedule & Training

Working Hours: 10:00 18:00
Schedule: MondaySunday (rotational shifts)

Training: 32 days fully paid

• Delivered by certified professional trainers

• Focused on platform policies risk assessment and decision accuracy

Relocation Support within the EU only

Option 1:

• Flight 2 weeks of a hotel fully covered

• Real estate agency fee covered

Option 2:

• 250 relocation allowance

• Real estate agency fee covered
  (Ideal if relocating by car or if travel/accommodation is already arranged)

Join One of the Worlds Most Influential Social Media Platforms

Are you interested in online safety digital risk prevention and platform integrity

Do you want to work behind the scenes of a global social media leader where your decisions directly impact user trust policy enforcement and AI development
This is your opportunity to join a high-impact Risk Operations team at the core of content governance.

Your Role

As a Customer Care / Social Media Agent Risk Ops you will support Risk & Integrity Operations handling mild to moderately sensitive content and identifying potential risks that could impact platform safety compliance and user experience.

Your work will directly contribute to risk mitigation policy enforcement and machine-learning model improvement used at global scale.

Key Responsibilities

• Review and moderate user-generated content (comments posts images videos)

• Identify potential risks policy violations and harmful behaviors

• Apply internal guidelines with high accuracy and consistency

• Perform content labeling categorization and data validation tasks

• Assess contextual risks considering language nuances cultural references and trends

• Support AI training datasets through precise and reliable decision-making

• Maintain productivity and quality standards in a fast-paced environment

What Were Looking For

• 23 years of B2C customer support experience

• Experience in Trust & Safety Content Moderation Risk or Operations is a strong plus

• B2B experience is an advantage

• Excellent written communication skills in Brazilian Portuguese

• Strong analytical thinking and risk awareness

• Confident independent decision-making

• High attention to detail and consistency

• Ability to work with sensitive content responsibly

• Strong multitasking and time-management skills

• Typing speed 30 WPM with 85% accuracy

• Ability to interpret intent slang idioms and pop culture references

Benefits & Perks

• Salary progression:

  • 1100 after 12 months

  • 1150 after 3 years

• Sundays and public holidays extra 75% per hour night shift extra 25% per hour

• Comprehensive healthcare coverage

• Exclusive employee discounts

• Career growth upskilling & internal mobility opportunities

• Free online Greek language courses

• Modern state-of-the-art offices with relaxation areas

• Special events CSR initiatives & community engagement

• International and multicultural working environment

• EU Citizenship

• Full-purpose or specific-purpose work permit

• Certificate of Protection (Refugees)

Hiring Process

1. Application screening

2. Online language proficiency assessments

3. Client interviews

Why Apply

This is more than a role its an opportunity to:

• Work for a global social media powerhouse

• Build a long-term career in Risk Operations & Trust & Safety

• Gain hands-on experience in content moderation risk prevention & AI support

• Relocate to Athens one of Europes most dynamic cities

Apply now and help protect the future of online communities.