Service Training & Customer Education Programs

At first glance youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard be supported and always be yourself. Were building a culture that celebrates backgrounds experiences and perspectives of all our associates. Look again and youll see we are invested in you providing the opportunity to build a meaningful career be creative and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of fellow Diagnostics Companies at Danaher. Together were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Service Training & Customer Education Programs Manager EMEA is responsible for designing enabling and coordinating modern training and education programs for internal Service teams and external customers across the EMEA region. This role does not directly deliver training but ensures that the right content tools trainers and delivery models are in place to support capability development and business performance.

The position focuses on building scalable data-driven learning solutions that strengthen technical and soft skills improve service effectiveness accelerate product adoption and enhance customer experience through continuous education and knowledge sharing.

This position is part of the EMEA Service Transformation Office and is a fully remote role within the EMEA region.

You will report to the Senior Director Service Transformation Office EMEA and work closely with Regional Service Leaders Global Training Teams Marketing and external learning partners.

If you thrive in a strategic collaborative and transformational environment and want to help build a world-class Service organization read on.

• Design and lead Service Training and Customer Education programs across the EMEA region.
• Develop scalable learning strategies curricula and learning pathways covering both technical and professional capabilities.
• Drive the adoption of modern learning approaches including digital blended and on-demand learning solutions.
• Ensure training and education programs align with business priorities customer needs and service objectives.
• Coordinate training delivery through internal and external partners trainers and subject matter experts.

• Bachelors degree in Business Education Learning & Development Engineering or a related field.
• Minimum 5 years of experience in Training Learning & Development Customer Education Service Enablement or a related function.
• Experience designing and managing training programs across multiple countries and stakeholders.
• Proven project management and stakeholder management skills.
• Strong written and verbal communication skills in English.

• Experience in Healthcare Diagnostics Medical Devices Life Sciences or another regulated industry.
• Experience with Learning Management Systems (LMS) and digital learning platforms.
• Knowledge of adult learning principles and modern learning methodologies.
• Certification in Learning & Development Change Management or Project Management.

At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce. This position is a fully remote role within the EMEA region. While day-to-day work is performed remotely occasional presence at Beckman Coulter facilities may be required to support training programs workshops team meetings strategic planning sessions or other business-critical activities. The associate is expected to travel and attend in-person sessions as needed to ensure effective collaboration program implementation and stakeholder engagement.

This role is classified under the CCNL Terziario at 1st level (link --> here) providing a clear and structured framework for job classification growth and development. The expected gross annual salary range is 56K-83k determined based on your experience skills and role-related addition to a competitive salary we offer a comprehensive and attractive benefits package including enhanced pension plan contributions Ticket Restaurant and supplementary health insurance (assicurazione integrativa) designed to support your wellbeing and long-term security.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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