Service Engineer
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Drive growth in Processing Services within the Ice Cream business by identifying and converting new opportunities while delivering high-quality technical support.
In this role you will independently install and commission Tetra Pak equipment execute preventive and corrective maintenance and provide impactful customer training. You will troubleshoot complex issues with a structured approach continuously optimize equipment performance and build strong customer relationships while also acting as a coach to support the development of fellow engineers.
This is a permanent role based in any of the following locations:
- Monza Italy
- Rubiera Italy
The job requires up to 60-70% travel of the time in Italy.
- Identify and convert opportunities into sales to expand the Processing Services Ice Cream business.
- Assess current installed based and convey opportunities to customers in collaboration with Market Operations.
- Execute installation commissioning and performance validation for Capital.
- Equipment installations at customer sites according to the ItP process.
- Act as lead engineer for L1 & L2 Capital Equipment installations at customer sites according to the ItP process.
- Lead plan coordinate and execute preventive maintenance activities ensuring compliance with the agreed scope of delivery.
- Reinstate equipment/lines into production according to agreed service targets.
- Execute analysis restore basic conditions or troubleshoot to resolve mechanical electro-mechanical and automation issues (including HW SW Network) with Remote Support if needed.
- Conduct systematic root cause analysis to enable permanent resolution.
- Report and manage all discovered Technical Issues according to the QTIM process and escalate when needed.
- Perform production support/breakdown activities on customer sites.
- Execute installation of complex (Automation) upgrade kits according to procedures and reinstate lines into production according to agreed service targets.
- Conduct operator & maintenance-related customer training (on-site or remote).
- Identify business opportunities and share with S(K)AM. Suggest solutions support sales activities and maintain knowledge of services and solutions.
- Follow up operationally on contracts taking decisions with SAR & SKAM to proactively manage outcomes (profitability and performance).
- Promote a safe working culture and comply with Tetra Pak and customer safety regulations.
- Ensure all work meets product quality and food safety standards; address any issues.
- Lead daily customer contact and manage the operational relationship.
- Comply with all reporting requirements accurately and on time ensuring proper handover.
- Act as an ambassador for Tetra Pak maintaining strong relationships and protecting company reputation.
- Proven experience ininstallation commissioning and maintenance of industrial equipment (preferably within food processing or packaging).
- Strong technical skills in mechanical electrical and automation troubleshooting (HW SW networks).
- Experience working directly with customers with strong communication and stakeholder management skills.
- Capability to identify commercial opportunities and support sales activities in collaboration with internal teams.
- Commitment to safety quality and food standards with a structured and accountable way of working
- Experience in business development is considered as an advantage.
- Professional level of English both oral and written.
- For internal applicants: previous role as Service Engineer.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on 24th July 2026.
If you have any questions about your application please contact Zsofia Tamaska - .
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
We are committed to building an inclusive workplace and welcome applications from all individuals regardless of background identity or personal you require a reasonable accommodation to complete an application participate in an interview undergo an assessment or engage in any part of the selection process please complete this request form:Accommodation Request.
Our Careers site has a dedicated page to DEI -Diversity equity and inclusion Tetra Pak Global.
Required Experience:
IC
About Company
Tetra Pak is the world's leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food.
