Senior Technical Services Representative Puglia area

The Technical Sales Representative is responsible for assisting the Area Sales Managers withcalling on prospective customers/target accounts and evaluating and providing technical support to Key New and Existing account customers.

In this role you will cover all the Puglia area.

• Ensure customer quality and service expectations are met.
• Support customers with plant audits trouble-shooting general technical support and process development.
• Eliminate or reduces customer complaints.
• Help achieve or exceed sales and margin goals.
• Help increase volume growth.
• Communicate extended product knowledge in wood
• Attend coatings seminars and trade shows pertinent to sales/marketing.
• Manage product trials at designated customer facilities.
• Support national accounts specifications approval process.
• Maintain contact with laboratory on current technical issues.
• Work closely with the laboratories.
• Assist with equipment installation and various line or equipment modifications/adjustments.
• Conduct technical training seminars at customers facilities.
• Evaluate product complaints and decides the best way to resolve problems.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot on-line technical problems such as correcting batches and formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in product finishes equipment use and surface preparation.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Assist Area Sales Managers by preparing samples panels etc. for presentations.
• Maintain customer technical service issues on file for follow-up.

• At least 5 years of experience in technical support for coating products preferably in the wood industry.

• Good understanding of and experience in the Italian Industrial Wood coatings market

• Strong knowledge of application processes surface preparation and finishing systems.

• Ability to troubleshoot technical issues on-site and remotely providing effective and timely solutions.

• Excellent customer-facing and communication skills with the ability to explain technical concepts clearly.

• Experience in supporting sales teams and collaborating cross-functionally (R&D production quality).

• Proven ability to manage customer relationships and handle complaints or claims professionally.

• Good understanding of industry standards regulations and safety requirements related to coatings.

• Strong problem-solving skills and a proactive results-oriented approach.

• Ability to hand-spray all major coatings technologies

• Experience of working with automatic colour-matching systems

• Availability to travel frequently to customer sites and production facilities.

#LI-CK1