Senior Success Plan Manager Italy

We help the world run better

At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll do:

The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.

As a Success Plan Manager you will act as a trusted advisor who supports customers in adopting optimizing and realizing value from SAP solutions including SAP S/4HANA RISE with SAP SAP Business Technology Platform (BTP) and SAP Business AI

• Develop and maintain customer success documentation
• Drive governance customer meetings including quarterly reviews and steering sessions
• Track adoption milestones consumption indicators and value realization inputs
• Ensure proactive risk identification and escalation preparation
• Collaborate with Customer Engagement Partners Enterprise Architects Data Architects Success Experts and delivery teams
• Learn and apply SAPs integrated toolchain including Holistic Engagement Planner (HEP) dashboards Cloud ALM and customer insights tools
• Contribute to continuous improvement of engagement quality and customer experience

Expectations and Tasks:

• Support executive-level customer relationships built on trust transparency and consistent delivery quality
• Ensure disciplined planning execution and follow-up across all Success Plan activities
• Provide clear concise and value-based executive communications and reporting
• Coordinate internal SAP stakeholders to ensure clarity of roles responsibilities and ownership
• Support coordination of internal SAP stakeholders to ensure clarity of roles responsibilities and ownership
• Ensure alignment between customer priorities SAP recommendations and delivered outcomes
• Uphold SAP standards for service quality governance and customer engagement excellence

What you Bring:

• STEM degree or equivalent technology experience.
• 5 years in project management or as a Functional/Technical Consultant with a team leading coordination role
• Hands-on exposure to solution implementation integrations and basic cloud/modernization patterns.
• Proven focus on customer valuedefining success metrics and driving consumption retention and timetovalue.
• SAP solution architecture knowledge (S/4HANA HANA SAP BTP Cloud/SaaS).
• Awareness of governance risk mitigation performance security and disasterrecovery considerations.
• Able to translate business needs into technical/functional requirements and practical roadmaps.

We help the world run better

At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: . Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

Compensation Range Transparency

SAP believes pay transparency is essential for cultivating an honest supportive and inclusive culture representing a significant step in our commitment to leading the way in achieving pay equity. SAP provides the annualized compensation range which includes both base salary and variable incentive targets for the career level of the posted role. The target range for this position is .The actual amount offered to successful candidates will fall within this range and will depend on factors such as education skills experience and role scope as determined during the selection process. Any SAP variable incentive includes a target amount with the actual payout depending on both company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements onSAPs Benefits and Rewards site.

You may be employed by the company between Livello 2 and Quadro pursuant to the CCNL Commercio per I dipendenti di Aziende del Terziario della Distribuzione e dei Servizi (ie H011 )

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to ourGuidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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