Senior Q-commerce Operations Specialist

As the Quick Commerce Operations Specialist you will be the bridge between commercial ambition and operational excellence for the ITSEE region. You will own the operational performance of our Q-Commerce business across the region.
You will act as the regional engine for efficiency and optimizing how we pick pack and deliver. Whether its reducing cancellations optimizing the cost of large orders or launching in-store picker models you will be the go-to expert driving the execution of initiatives that directly impact our P&L and customer experience. You will be on top of the regional performance identify opportunities and unlock value by implementing region-wide initiatives across all quick commerce levers.

ROLE RESPONSIIBLITIES

Partner Operations

• HQ Project implementation: Lead the regional coordination of Partner Ops initiatives in strict alignment with global team initiatives (e.g. picker accounts Wait for Assembly...) 

• KPI Optimization: Act as the primary enabler for local teams to hit targets on key operational metrics including IND (Item Not Delivered  Cancellations and Waiting Time) 

• Picking Excellence: Strategize and implement models to improve the overall execution of orders finding commercially viable ways to improve order accuracy and speed.

• Big Order & Bundling Strategy: Implement specific initiatives to reduce the cost of Big Orders in line with global initiatives

• Cross-Functional Liaison: Bridge the gap between Q-Commerce needs and the core Supply Operations team to ensure the best outcomes Glovo

Q-Commerce Analytical Framework & Performance

• Analytical Ownership: Design and own the QC analytical framework for the ITSEE region. You will be responsible for how we view the business operationally.

• Unified Reporting: Ensure a unified approach to evaluating business performance across all ITSEE markets ensuring data consistency and transparency. Owner of key documents like MP and Superdocs. 

• Opportunity Mapping: Proactively identify operational bottlenecks through deep-dive data analysis and turn those insights into actionable improvement plans. 

• Best Practice Scaling: Act as the regional knowledge hub ensuring that a win in one city or country is quickly shared and implemented across the entire ITSEE group.

Qualifications :

WHAT YOU BRING TO THE RIDE

• Experience: 3 years of experience in Operations Logistics or Project Management ideally within Quick Commerce. 

• Analytical Rigor: Proficiency in SQL and advanced Excel is essential. You must be comfortable building dashboards and finding the story behind the data.

• Operational Mindset: You are an execution-focused professional (IC2 level) who isnt afraid to get into the details of store operations or courier behavior.

• Process Oriented: You enjoy building frameworks and finding the simplest way to automate scale drive adoption and measure new processes. 

• Stakeholder Management: Proven ability to influence cross-functional teams and enjoying a multi-cultural setup 

• Languages: Fluency in English

Additional Information :

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Remote Work :

No

Employment Type :

Full-time