Senior Product Delivery Manager Onboarding

Senior Product Delivery Manager - Onboarding - Milan

Build with us

Since 2004 weve had one clear goal: to make payments and money management effortless for every business in Europe. Today more than 250000 companies use Mollie to get paid manage money and grow with products designed to be simple scalable and dependable. With 950 Mollies across 14 locations we care deeply about autonomy and craft. So we work in small teams with real ownership and we trust you to make the right decisions. Were building for the long term so we provide the tools you need processes you can rely on and a balanced work environment to help you do work youre proud of. Sound like your kind of place Lets build together.

Your impact

Every merchant that processes payments through Mollie passes through the CIV team first. As the PM for Customer Identification and Verification you own the KYC layer of our onboarding journey the critical path that determines whether a merchant gets activated or drops off before they ever process a payment. That means KYC conversion rates and onboarding cost are your metrics and the line between your work and Mollies revenue is direct.

The timing makes this role particularly significant. With the GC acquisition underway were building compliant locally adapted KYC flows for four new English-speaking markets: the US Canada Australia and New Zealand. This is a genuine greenfield opportunity. Youll shape how Mollie enters these markets from the ground up with high visibility and real business impact from day one.

Beyond the expansion work youll manage an ecosystem of 10 identity verification and compliance vendors own commercial relationships end-to-end and drive a structured experimentation strategy across desktop mobile web and app. For someone who performs well and wants a broader remit theres an intentional growth path built in: the scope may expand to include sub-merchant onboarding over time.

What youll ship

• KYC conversion improvements across all markets from discovery and drop-off analysis through to shipped UX iterations and measurable uplift

• Compliant locally adapted KYC flows for the US Canada Australia and New Zealand mapped to each markets regulatory requirements

• Vendor coverage assessments for each new market with gaps identified and closed through structured selection or contract work

• A structured A/B testing and experimentation programme that drives iterative evidence-based improvements to the onboarding journey

• Commercial outcomes across 10 identity verification and compliance vendor relationships including negotiations renewals and performance reviews

• Onboarding workstream contributions to the GC integration acting as the CIV teams representative in cross-functional forums

What youll bring

• Hands-on experience with KYC KYB identity verification or regulated financial onboarding or strong adjacent experience in areas like marketplace onboarding fraud and risk or compliance-adjacent product work

• A track record of owning conversion funnels: you know how to diagnose drop-off design experiments and ship iterative improvements that move the needle

• Experience managing external vendor or supplier relationships with real commercial accountability including contract negotiations renewals and performance management

• Comfort operating across multiple markets with varying regulatory requirements without needing heavy guidance to navigate the complexity

• PM II or Senior PM level: you operate independently represent your domain in senior forums and drive cross-functional alignment across Engineering Design Legal Compliance Risk and Commercial

Grow your way

At Mollie growth is personal. We believe everyone should have the chance to develop their skills explore new challenges and shape their career on their own terms.

Youll get regular feedback and performance reviews to support your development with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves and we actively hire from within to help you take the next step.

No matter if youre aiming for promotion exploring a different career path or building new skills youll be supported with the tools trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy. If youre excited by the idea of building whats next for yourself and for thousands of businesses across Europe wed love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping and AI brings that philosophy to life across every team every role every day.

AI is core to how we build. It helps us move faster simplify work and make smarter decisions creating real impact for the businesses we serve. Were looking for people who are excited to use AI to shape the future of finance with us.

Required Experience:

Manager