Senior People Operations Specialist

Artificial Intelligence. Actual Impact.

At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.

At Docebo we believe learning changes everything. It helps people grow teams perform and companies adapt.

Were bringing that same mindset to People Operations.

Were looking for a Sr. People Operations Specialist who cares deeply about doing the work well and making the work better. This is a role for someone who thrives in the details brings calm to complexity and takes pride in creating a great experience for employees across every stage of their journey.

People Operations is where process service systems and employee experience all come this role youll help ensure critical lifecycle moments run smoothly while also improving how the work gets done. Youll support complex employee needs keep data accurate and reliable and look for smarter simpler ways to deliver high-quality service at scale.

Youll partner closely with HRBPs People Technology Payroll Total Rewards Finance IT and external providers to keep operations running well and continuously improve the experience behind them. If youre energized by solving problems strengthening processes and using technology thoughtfully to reduce friction this role could be a great fit.

• Own and execute complex employee lifecycle processes including pre-boarding onboarding employee changes internal transfers leaves terminations and offboarding with accuracy care and strong coordination

• Maintain high standards of employee data integrity in Dayforce and related systems ensuring records are accurate compliant auditable and dependable for downstream teams and processes

• Serve as a trusted point of contact for complex employee and stakeholder questions providing timely support with sound judgment empathy and a strong service mindset

• Support and continuously improve core People Operations programs and processes in alignment with company policy regulatory requirements and regional practices

• Identify opportunities to simplify workflows reduce manual effort improve consistency and create a better employee and manager experience

• Partner with People Technology and HRIS stakeholders on system improvements testing rollouts self-service enhancements workflow automation and documentation

• Help modernize People Operations by supporting practical uses of automation and AI that improve service delivery knowledge sharing and operational efficiency while maintaining strong controls and accuracy

• Administer employee programs and coordinate effectively with internal stakeholders and external vendors across benefits leave administration documentation and other operational programs

• Perform audits reviews and quality checks to identify issues resolve root causes and prevent repeat errors

• Create and maintain clear employee-facing and internal documentation including contracts forms compliance materials playbooks and process guidance

• Provide support across regions and act as a reliable operational partner during peak periods organizational changes and cross-functional initiatives

• Employee lifecycle processes are executed accurately compliantly and with a consistently strong employee experience

• Employee data and documentation are reliable current and well maintained

• Employees managers and stakeholders receive responsive knowledgeable support on complex People Operations matters

• Process improvements reduce friction improve consistency and make the function easier to scale

• Technology automation and AI are applied in practical ways that improve service quality without losing the human touch

• The role is seen as a trusted operational partner and a meaningful contributor to the future of People Operations at Docebo

• 5 years of experience in HR administration payroll benefits People Operations or a related field

• Strong knowledge of employee lifecycle operations and country-specific employment practices

• A high level of comfort working in HRIS platforms particularly Dayforce or similar systems

• Proven ability to manage multiple priorities and navigate complex operational issues in a fast-paced environment

• Strong written and verbal communication skills and a clear customer-service mindset

• A track record of identifying and implementing process improvements within HR or People Operations

• Strong attention to detail sound judgment and the ability to handle sensitive information with discretion

• A collaborative approach and the ability to build trust across functions and regions

• Curiosity about how technology automation and AI can improve People Operations in practical responsible ways

• Experience working in a distributed or international environment is a strong asset

People Operations touches every employee journey. The quality of this work shapes how supported people feel how smoothly the business runs and how confidently we can scale.

This role matters because it helps us deliver great service today while building a smarter more modern operation for tomorrow. Youll help create the kind of People experience that is accurate thoughtful efficient and built to grow with the business.

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate solve problems and learn from each other. With flexibility the rest of the week its a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
  

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.

• Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.

• Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by five core valuesGrow Together Win Together Build with Our Customer Clear is Kind Own Outcomes Progress Over Perfectionthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

Senior IC