Secondment Customer collaboration Specialist

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply addition you will use internal and customer data to optimize plans and to support joint initiatives withstrategic customers.

How You Will Contribute

You will:

• Manage the customer collaboration agenda for the Italian fresh market
• Design and own joint business plans with customers with a strategic focused agenda enhancing the digitalization journey.
• Improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance
• Establish solid and strategic relationships with customers to achieve long-term cooperation and business partnerships.
• Help achieve business and commercial objectives by achieving customer service targets and developing collaborative relationships cross-functionally
• Deliver the local action plan for CS&L Advantage score improvement enhancing the order communication directly with customers
• Work with the order fulfilment team to report on KPIs including root-cause analysis and improvement initiatives
• Analyze report and support necessary improvements in Route to market area (drop size case pick OTIF).

What You Will Bring

• Experience in CS&L functions ideally with knowledge of customer supply chain management
• Able to analyze data and derive insights into action with a focus on delivering timelines and KPI
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation strong influencing and communication skills
• Team player accountable proactive thinking flexibility
• Able to collaborate influence and apply commercial awareness with an E2E approach

What you need to know about this position:

• The role requires daily interaction with customers and internal stakeholders communication skills are essential
• The work is fast-paced and requires the ability to prioritize and manage multiple tasks simultaneously
• Data-driven decision making is a core part of the role you should be comfortable working with numbersreports and systems
• The role demands independent problem-solving skills but also close collaboration with cross-functional teams

What extra ingredients you will bring:

• Knowledge of the Italian marketparticularly regarding its fragmentation and distribution channelsis a plus.
• It is absolutely essential to be a native speaker or fluent in Italian as you will need to interact daily with the sales team customers and 3PL.
• Ability to build trustworthy and long-lasting customer relationships
• Natural curiosity and a genuine desire to understand the customers business in depth
• Ability to communicate complex matters clearly and understandably
• Digital fluency you adopt new tools and systems quickly
• Precision and conscientiousness combined with an agile way of working

We pride ourselves on having a high performing and collaborative culture where we support your career and return for your commitment drive and enthusiasm we offer an annual salary starting from 36.000 up to 45.000 plus annual bonus payment based on your performance. The final offer will depend on the skills and previous experience of the candidate. We also offer top attractive benefits.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!