Reservations University Intern

The Gritti Palace a Luxury Collection Hotel part of Marriott International is currently looking for a Reservations Intern.

It is a full-time internship (40-hour working week made of 8 hours per 5 days and 2 days off).

What we offer

• Professional career progression at international level in 10.000 Marriott hotels
• Learning and development opportunities online on the job and in class
• Experienced management & motivated and engaging colleagues
• Charity events Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service
• 550 monthly reimbursement

What you will do

The purpose of the Internship is to give the Intern an overview of the Company and Hotel organization and understand the role of the different departments

Within the specific department the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Intern will be able to:

Process reservation requests changes and cancellations received by phone fax or Email.

Identify guest reservation needs and determine appropriate room type.

Verify availability of room type and rate.

Explain guarantee special rate and cancellation policies to callers.

Accommodate and document special requests.

Answer questions about property facilities/services and room accommodations.

Follow sales techniques to maximize revenue.

Input and access data in reservation system.

Indicate special room reservation types by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

What were looking for

• Bachelor/Master Degree in Hospitality or humanities
• Fluent written and spoken English and Italian
• Knowledge of Microsoft Office
• Passion for luxury hospitality
• Team Work communication and problem solving skills
• Can-do attitude along with strong motivation and enthusiasm
• Positive outlook and outgoing personality

This role requires compliance with quality assurance expectations and standards. You may be required to stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.

Welcome to our family

As a world-class leader in the travel industry theres no better place to make your mark. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family. Here you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities growth opportunities and the chance to meet people from all corners of the globe.

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role and for that youll be appreciated and valued.

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